Jody Guy Email & Phone Number

Partner with Liberum clients to understand business strategies and associated organizational change management risks; design, develop, and deliver comprehensive Organizational Change Management plans to achieve project success and employee adoption and satisfaction.Engage and build foundational relationships with client leadership, project sponsors, project team members, vendors, and external stakeholdersExplain the business, organization, cultural, leadership and individual contributing factors that influence organizational solutions to deliver value to the clientLead and execute stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education activities, communications, adoption, and adaptation measurement work streamsDevelop and managed large-scale change management and project plans; integrated multiple work streams within each client project, ensuring clients are fully informed about the project plan, and partnering with clients to ensure the speed and quality of the work.Plan, develop, and deliver training programs for clients; develop program guidelines, course plans, training outlines, and course materials, and conduct needs assessments to identify training options

Olympia

Lead, mentor and grow a team of three Organizational Change Leaders (and developmental job assignment roles) to guide divisional leadership teams in building their change capabilities and deliver successful change. Design and deliver the agency’s change delivery framework and approach/plan to increase change capability across the organization.Design and deliver change management services for agency-wide projects and initiatives; manages changes on a variety of technology, facilities, org structure, performance management, and remote work changes/initiatives.Coach members of the Executive Leadership Team (ELT) through complex, high-impact organizational changes.Coach leaders through identifying and addressing resistance to changes. Design and deliver customized change management and change capability training in alignment with the agency’s needs.Engage division leadership teams to assess the current state of change capability. Build change management tools and templates making them available to agency staff and leaders to use when they are managing changes. Assess and scope a variety of projects and initiatives, including defining the changes experienced by users and/or customers and assessing organizational readiness.Provide change management strategies to address anticipated challenges of users or customers.

Olympia, Washington

Manage, direct and oversee a broad range of work, including organizational change management, organizational health and effectiveness, leadership development, knowledge transfer/succession planning, group process facilitation, team development, group problem-solving and conflict resolution and specialized professional development programs to meet specific business needs of the administration.Serve as the single statewide manager and subject matter expert for organizational development, learning and development, LMS support and continuous improvement in ESA. Develop specialized training for ESA’s Executive Leadership Team.Facilitate a variety of meetings, process improvement activities and team development workshops.Provide coaching and consultation to leaders, project managers, Lean facilitators, and others on organizational change management approaches to ensure the organization is fully prepared to implement major changes that could affect staff, stakeholders, and systems.Manage training/learning contracts for the administration.

Olympia, Washington

Support the Economic Services Administration mission through effective management of organizational change efforts for several major business/technology transformation projects that impact ESA staff, other parts of the Department of Social and Health Services, other state agencies and partners. Develop and implement comprehensive (and customized) organizational change management plans to ensure high-profile Business/IT transformation project achieve successful implementation by increasing employee buy-in, knowledge, skills and abilities and adoption of new systems, applications, technology and processes.Provide expert level consultation, technical assistance and coaching to executive and project sponsors and steering committee members as well as managers and other key leaders and stakeholders.Collaborate effectively across the organization; Manage a multi-disciplinary change management team with project, business, and IT staff members from across the organization.Develop and conduct risk, impact, functional, readiness, and related assessments at all levels of the organization to determine the organizations readiness for change; Formulate organizational change strategy.Integrate organizational change management plans with project schedule including, communications plans, sponsorship roadmaps, coaching plans, training plans and resistance management plans.Design and deliver communications and training material to aid people in successful transition.Develop organizational change management skills in others through partnership, training design and delivery and providing a library of Organizational Change Management strategies, resources, tools, templates, and processes that can be utilized and/or repeated in future projects.

Greater Seattle Area

Mentor and assist station managers, supervisors, and peers in the development of key operational and leadership skills and competencies. Develop, coordinate and maintain training curriculums focused on developing key operational skill competencies for AOCS station managers, supervisors, and peers. Lead and support change management projects related to implementing policy and procedure updates, technology changes and job role changes. Develop and facilitate station leader training and track and oversee department metrics related to training and performance. Consult with and advocate for airport leaders while partnering with policy & procedure, and training and technology teams on effectiveness of new programs and procedures that impact operational personnel. Research and identify areas of operational leader development opportunities and skill gaps within station operations and coordinates with division leadership to develop custom, innovative, and targeted solutions. Develop and maintain Customer Service Manual Volume 1 (Administration) to reflect station management policy. Network with internal stakeholders as well as external industry partners to identify and implement best practices in relation to training and development strategy.

Portland, Or

Worked with Washington State Government Agency Executives and Senior Managers to build a customized management system, develop leaders, facilitate and teach others the critical skills of problem-solving, and provide expert consultation on strategic planning.Planned, developed, implemented and delivered training programs for clients; developed program guidelines, designed course plans, training outlines and course materials, and conducted needs assessments to identify training options Designed, coordinated and facilitated problem-solving workshops, including defining/measuring the problem, conducting detailed work analysis and developing/controlling outcomes-based process improvement and implementation work plans.Planned, developed and implemented assessment, training and presentation materials related to Organizational Culture, Change Management, Leadership Development, Meeting Management, Problem-Solving, Project Management, Performance Measurement and Peer Facilitation.Managed projects; integrated multiple work streams within each client project, ensuring clients are fully informed about the project plan, and partnering with clients to ensure the speed and quality of the work.In collaboration with consulting team members and clients, designed, supported, and facilitated weekly half and full-day client work sessions spanning several months in order to customize and install the NOW Management System®.

Conducted community surveys and focus group discussions and engaged community members in dialogue about innovative service solutions.Researched, wrote, and edited website content, reports, newsletters, brochures, correspondence, presentations, and scripts/speeches that communicated innovative solution projects and their benefits to the community.Analyzed data and information; prepared reports, proposals, outreach material and presentations related to innovative service delivery for staff, the Board of Commissioners, the public and community partners.

Led thirteen staff-members at three Customer Service offices performing multiple functions including call center operations, distribution and sale of fare media, cash handling functions, lost-and-found services, and regional fare payment card administration.Improved and re-established Agency-wide customer comment process, improving response time and data interpretation; developed report to support Agency performance measures.Initiated departmental information management system and knowledgebase (via SharePoint) for relay of effective and accurate communications from customer service representatives to the public.Implemented process improvement initiatives and associated training for lost & found, staff scheduling, daily sales, customer comment reporting, and field trip planning.Prepared and managed departmental budget.Selected as team member for Agency Community Outreach team and developed and implemented communications plan, including community presentation materials, brochures, Rider Alerts, signage, and direct mail pieces.Selected as team leader to develop and implement employee communications plan and associated campaigns.

Managed daily operation of 35+ vanpool groups (approximately 350 volunteer participants).Designed, developed and delivered training programs for volunteer vanpool drivers.Prepared and analyzed monthly revenue, ridership, and vehicle efficiency statistics.Developed promotional materials, campaigns, and communications to encourage alternative commute modes.Participated in Agency-wide employee development projects; developed and implemented “Workplace Wellness Initiative”; CEO selected as Wellness Single-Point of Accountability and Wellness Committee Chair

Supported Operations management staff serving 500+ Transit Operators with service, safety, personnel and performance management needs.Reviewed and drafted all communication pieces for Transit Operators, including policy/procedural memos, monthly reports, commendations, and departmental initiative information.Researched and prepared drafts of written policies and procedures.

Supported approximately 50 customers per day with customer service inquiries and product-related technical questions.Designed, formatted, and edited complex spreadsheets for upload to EdGate's premier correlation services product, Curriculum Matrix.