Jody Guy Email & Phone Number

Partner with Liberum clients to understand business strategies and associated organizational change management risks; design, develop, and deliver comprehensive Organizational Change Management plans to achieve project success and employee adoption and satisfaction.Engage and build foundational relationships with client leadership, project sponsors.

Olympia

Lead, mentor and grow a team of three Organizational Change Leaders (and developmental job assignment roles) to guide divisional leadership teams in building their change capabilities and deliver successful change. Design and deliver the agency’s change delivery framework and approach/plan to increase change capability across the organization.Design and.

Olympia, Washington

Manage, direct and oversee a broad range of work, including organizational change management, organizational health and effectiveness, leadership development, knowledge transfer/succession planning, group process facilitation, team development, group problem-solving and conflict resolution and specialized professional development programs to meet specific.

Olympia, Washington

Support the Economic Services Administration mission through effective management of organizational change efforts for several major business/technology transformation projects that impact ESA staff, other parts of the Department of Social and Health Services, other state agencies and partners. Develop and implement comprehensive (and customized).

Greater Seattle Area

Mentor and assist station managers, supervisors, and peers in the development of key operational and leadership skills and competencies. Develop, coordinate and maintain training curriculums focused on developing key operational skill competencies for AOCS station managers, supervisors, and peers. Lead and support change management projects related to.

Portland, OR

Worked with Washington State Government Agency Executives and Senior Managers to build a customized management system, develop leaders, facilitate and teach others the critical skills of problem-solving, and provide expert consultation on strategic planning.Planned, developed, implemented and delivered training programs for clients; developed program.

Conducted community surveys and focus group discussions and engaged community members in dialogue about innovative service solutions.Researched, wrote, and edited website content, reports, newsletters, brochures, correspondence, presentations, and scripts/speeches that communicated innovative solution projects and their benefits to the community.Analyzed.

Led thirteen staff-members at three Customer Service offices performing multiple functions including call center operations, distribution and sale of fare media, cash handling functions, lost-and-found services, and regional fare payment card administration.Improved and re-established Agency-wide customer comment process, improving response time and data.

Managed daily operation of 35+ vanpool groups (approximately 350 volunteer participants).Designed, developed and delivered training programs for volunteer vanpool drivers.Prepared and analyzed monthly revenue, ridership, and vehicle efficiency statistics.Developed promotional materials, campaigns, and communications to encourage alternative commute.

Supported Operations management staff serving 500+ Transit Operators with service, safety, personnel and performance management needs.Reviewed and drafted all communication pieces for Transit Operators, including policy/procedural memos, monthly reports, commendations, and departmental initiative information.Researched and prepared drafts of written.

Supported approximately 50 customers per day with customer service inquiries and product-related technical questions.Designed, formatted, and edited complex spreadsheets for upload to EdGate's premier correlation services product, Curriculum Matrix.