Leading the Customer Success & Support activities for both on-prem and SaaS solution- Acting as the customer advocate representing the customer voice- Driving improvements to the products and the customer experience / journey- Onboarding & Training users supporting them to realize value.- Supporting the success of customers by using both low-touch,& high-touch activities, - Managing and developing close relationships with key players & holding QBRs

Heading the CS and Presaels team activities and responsible for the top company’s strategic customers ($3M ARR). • Managing the CS & Technical Support team - 3 members worldwide • Built a productivity culture & knowledge sharing, supporting team members growth path• Crafting work procedures, users onboarding process, health metrics etc.• Increased revenue from existing customers by $500K ARR, by listening and identifying customer needs.• Increased adoption, retention, and… Show more Heading the CS and Presaels team activities and responsible for the top company’s strategic customers ($3M ARR). • Managing the CS & Technical Support team - 3 members worldwide • Built a productivity culture & knowledge sharing, supporting team members growth path• Crafting work procedures, users onboarding process, health metrics etc.• Increased revenue from existing customers by $500K ARR, by listening and identifying customer needs.• Increased adoption, retention, and reduced churn through on-going account monitoring – with constant communication with internal stakeholders & users• Planed and built the CS & Sales Performance dashboard - analyzed and turned raw data into insights, enabling both an up-sell and improved conversations with customers. Show less

• Delivered on time complex integrated SaaS deployment on a leading Telco private cloud • Point of contact for 40% of the company’s strategic customers, including quarterly account reviews (QBR’s) and future planning with C-Level executives• Built POC strategy with measurable KPI’s to assist closing large (+$250K) deals• received achievement of Above and Beyond for closing BT deal (over +$1M)

• Structured complex enterprise customer offerings with Account Executives• Provided on-site demo’s and presentations to potential customers to drive new sales• Continuously introducing new features and concepts to the product and R&D teams

Responsible for the product lines, defining roadmaps and leading the product team (5 members), working closely with sales, marketing and customers to understand and analyze market needs to deliver professional MRD’s and SRD’s to R&D. - Participated in the go-to-market strategy, and building the value proposition of the company - Managed a team of GUI specialists, technical writers and SDK (API) programmers- Engaged customers to provide pre-sale support assisting sales to drive sales