Guy L. Madison, Mba Email & Phone Number

Dallas, Tx

Execute and continually refine process for review of transactions for loans requiring insurance in Special Flood Hazard Areas including origination, trigger events, policy renewals, lender placement, and FEMA remaps to determine quality in terms of compliance with FDPA and company policy.Partner with Commercial Banking lines of business as SME to provide support and consulting services for large complex transactions requiring insurance expertise.

Dallas/Fort Worth Area

Facilitates Marketing and Mass Communication courses in Schools of Business and Humanities.Marketing 571 Graduate Level- Prepares students to apply marketing concepts to create and sustain customer value. Students learn to solve marketing problems in a collaborative environment. Topics include market research, customer relationships, branding, market segmentation, product development, distribution channels, communications, public relations and the marketing mix.Marketing 421 Undergraduate Level- This course develops an understanding of the complexities an organization faces in establishing and implementing marketing strategies within both domestic and international economies. Areas of study include consumer behavior, marketing research, ethical marketing practices, products/services, branding, channels of distribution, and pricing and promotions in public and private sectors.Media Influences on American Culture, Undergraduate Level- This course provides an introduction to the most prominent forms of media that influence and impact social, business, political, and popular culture in contemporary America. It explores the unique aspects of each medium as well as interactions across various media that combine to create rich environments for information sharing, entertainment, business, and social interaction in the United States and around the world.

Dallas/Fort Worth Area

Curriculum Development and Delivered Training Courses to Corporate and Military Clients.

Coppell, Tx

As Vice President, directed and oversaw the operations of the company’s insurance agency. Led the marketing and distribution of optional insurance products through integrated marketing campaigns to more than 420,000 borrowers in the Homeward Mortgage Servicing Portfolio. Provided guidance and set policies on insurance claims related to mortgage products. Led a team to optimize the performance of the Insurance Claims department. •Oversaw the claims process to ensure claims are filed timely and accurately including assisting claims associates in reviewing complicated property inspection reports for damages and handle escalated claim issues.•More than $15,000,000 in total claims recovery, FY 2012. •Utilized data and expertise to recommend for the borrower the appropriate optional insurance products, while facilitating the master service agreements. This includes voluntary hazard insurance policies.•Reviewed the Lender Placed Insurance portfolio for optimal performance and provided oversight of the Lender Placed Insurance program, rates, and vendor process. •Represented Company in deposition hearings.•Established policy and procedure guidelines for the company’s Insurance Agency and ensures compliance that falls within all state/federal regulations in regards to the servicing of mortgage accounts.•Monitored department expenses to ensure budgetary guidelines were met.•Represented the Agency when conducting vendor site audits, negotiating products and claims with vendors, and interacting with external clients insurance.•Vendor management.•Provided support, guidance, leadership and motivation to promote maximum performance.•Supervised and motivated employees to perform at optimal levels through effective guidance, training, and performance management.

Dallas/Fort Worth Area

Research and analysis of Mortgage Loss Mitigation activities of the client Financial Institution and provide recommendations to the client based upon findings as part of the National OCC Consent Order Project.

Provides management consulting services to DFW area non-profit organizations.

Fort Worth, Tx

As Vice President, Sales and Marketing, directed Retail Sales and Marketing of insurance and Debt Protection programs for Citi Retail Services as Relationship Manager. Consultative role for domestic and international insurance operations during tenure as insurance executive with Associates First Capital and Citi. Managed portfolios which included credit & non credit related insurance products for lending operations. Managed vendor relationships and directed the Installation and launch of Point-of-Sale marketing programs for Debt Protection and Insurance products. Led Debt Protection sales and marketing program to more than 26K new enrollments and more than $2.3MM in billed fees in first year with focused sales management strategies which included training delivery, incentives and compliance/quality assurance monitoring.Grew program to more than $13.2MM in billed fees and $7.8MM in collected fees.Developed and implemented "Train the Trainer" programs and delivered product knowledge and sales training to more than 1,200 client staff.Vice President and National Sales Manager for $100MM Citi Mortgage Debt Protection Program. Directed Marketing, Training and Sales Activities for 3 US Regional Managers in this program. As Vice President for International Insurance Operations at The Associates, was responsible for client management and product management for multiple countries. Worked closely with clients in each country to launch new insurance products, insurance marketing programs, incentive programs, key product initiatives. Coordinated programs which led to International Insurance Operations Net Written Premium of more than $165MM. Operating income of more than $102MM.

As a Field Agency Manager, Insurance Sales Management responsibilities included recruiting, hiring, training and development of new and tenured insurance agents in Central Arkansas territory. Led sales and marketing activities for Life, Health and Property & Casualty Insurance products including Commercial Insurance for more than 20 insurance agencies in four cities in Arkansas. Responsible for more than 22,000 accounts and $11 million premium volume. Achieved 66% loss ratio and obtained 95% customer satisfaction rate in market.

Real Estate Finance

Awarded Scholarship to attend the School of Mortgage Banking. Courses include: Introduction to Mortgage Banking Ethics Regulatory.

Mba, Business Administration

Activities and Societies: NBMBAEarned a 3.94 GPA while working full-time.

Bachelor Of Science, Mass Communication, Marketing

Activities and Societies: Mass Communications ClubEarned a 3.2 GPA while working full-time Graduated cum laude WJSU-FM 3 year on air.