Guy Macino Email & Phone Number

Buffalo Grove, Illinois, United States

In my role as the Training Specialist I have had the privilege to work with hundreds of people across the globe, both in person and in a virtual environment. As part of a three man team, I contributed to the development of our Training Department. Where all training was done on an ad hoc basis before, we brought standardization and continuity to the.

Chicago, Illinois

Primary onsite contact person between Credico and Independent Sales Organizations, (ISO), with all efforts being centered around compliance to signed contracts. Visits are positioned to bring new ISO owner's up to speed with the fundamentals of our relationship and give them exposure to the internal systems that they will be using. The overall result.

Chicago, IL

Responsible for coaching exposure to risk to branches through observance of cash levels, missing documentation, controllable fraud losses, quarterly on site inspections with the end result being a positive operational scorecard.Conducted annual financial center audits and served as the point person for any updates or enhancements to policy and procedures.

Originator of a department responsible for meeting the training needs for 450 employees giving a semblance of order and structure to an area which had none.Instructed tellers bi-weekly on operations and customer service enabling them to be more proficient and provide quality service to customers.Scheduled all internal, external and out-sourced training..

Responsible for providing the "white glove" financial needs of affluent customers.Knowledgeable on business and personal account levels such as: Demand Deposit Accounts, IRA's, CD's and Loans.Performed direct customer contact transactions via a platform automated systemFacilitated training sessions for fellow staff members on topics such as Operational.