Started 4 November 2024POSITION SUMMARY: The User Support Specialist 1 position is the first point of engagement for technology issues and inquiries for students, faculty and staff. Under the direction and supervision of the Manager of Engagement and User Support Services, this team member interacts with clients to discern end user technology issues and inquiries. Works to resolve issues that are within their skill set and escalate cases as necessary. Follows through on cases from inception to resolution. Works in a team environment supporting the day-to-day operations of our campus computing systems. Contributes to working knowledge base and documentation of known solutions, issues, and user support processes and procedures. Relies on sound, practiced protocols in handling of helpdesk cases and applying technical solutions.DUTIES AND RESPONSIBILITIES:1. Interacts with clients to discern end user technology issues and inquiries2. Resolves issues that are within their skill set and escalate helpdesk cases as necessary3. Follows through on helpdesk cases from inception to resolution4. Supports the day-to-day operations of our campus computing systems5. Collaboration with Institutional Technology team members and clients in research, testing and in-depth troubleshooting6. Contributes to working knowledge base and documentation of known solutions, issues, and user support processes and procedures7. Relies on sound, practiced protocols in handling of helpdesk cases and applying technical solutions8. Performs special projects and other duties as assigned

Started 13 November 2017POSITION SUMMARY: The Public Safety Officer patrols all college properties to protect students, faculty, staff, visitors, and facilities of the Ringling College campus. Observes and reports violations of campus policies, rule infractions and safety hazards. Responds to all situations on campus and requests the assistance of police, fire and emergency medical personnel when needed. Public Safety Officers are responsible to record activities on incident reports and maintain Activity Reports each shift.DUTIES AND RESPONSIBILITIES:1. Patrols buildings, grounds, and parking lots on the college.2. Makes regular checks of doors, windows, and gates to determine they are secure.3. Enforces campus parking rules and regulations, and issues parking citations when necessary.4. Records all information on incidents such as property damage, unusual occurrences, machinery or equipment malfunction for use by supervisory staff and various college administrators.5. Prepares all necessary reports in a timely manner.6. Warns violators of rule infractions and stops any activity determined to be illegal, unsafe, or in violation of campus rules of conduct or policy and records those violations through Incident Reports.7. Watches for and reports through Incident Reports any irregularities such as safety hazards, leaking water pipes, lights left on and doors left unlocked.8. Responds to and handles emergency situations, providing assistance as necessary including first aid and CPR.9. May provide shift coverage when needed.

Contribute to the development of Generative Artificial Intelligence ("Gen AI") by making AI models safer, more reliable, and more accurate through such tasks as:* Creating original and challenging prompts for an AI model to respond to* Creating original responses like one would want an AI model to respond* Ranking a series of responses that were produced by an AI model* Editing responses written by an AI model* Explaining the reasoning & logic behind different responses

29 June - 10 November, 2017• Ensure the facility is provided with high quality security services to protect people and property• Report safety concerns, security breaches and unusual circumstances both verbally and in writing• Build, improve and maintain effective relationships with both client employees and guests• Answer questions and assist guests and employees• Answer phones or greet guests / employees in a professional, welcoming manner

The IT Support Specialist performs customer support, training, and troubleshooting activities for various IT services; evaluates hardware and software tools; interacts with customers over the phone, via e-mail, or by visiting the customer site; performs hardware and software diagnostics to resolve problems; transfers issues that require more detailed analysis to more experienced personnel.Summary of Duties:   • Assists in the process of evaluating and making recommendations regarding hardware, software, process and services that will improve overall I/T support for customers.• Organizes and conducts training activities required for various hardware and software capabilities in support of customer needs. • Interacts with customers, troubleshoots and resolves problems related to hardware, software, mobile devices and/or process to the customers' satisfaction. • May receive and record customer inquiries regarding computer-related problems and/or services. • Executes customer support tasks and assignments given by more senior personnel. Arranges for assistance from others for highly complex technical support areas. • Notifies customers when problems have been resolved and closes log entries. • May have responsibility for performing periodic audits with both internal and external examiners. • May perform other duties as required.

Experienced film, commercial, and voice actor.May 2017 - Commercial Extra - "Music Is Happening" - Producer: Talent Solutions for TwitterMarch 2017 - Radio Announcer - "Giantzilla" - Producer: VML for Wendy'sNovember 2015 - Commercial Extra - "Sprint Holiday Extras" - Producer: Two West for SprintProfessional inquiries to: Clark Cordova, Agency DirectorI & I Agency, LLC3619 Broadway, Ste. 12Kansas City, MO 64111Phone 816-410-9950Fax 877-977-4643info@iandiagency.com

Sub-contractor for Honeywell Federal Manufacturing & Technology• Answer telephone and log problem tickets in online problem management system.• Escalate unresolved service requests to appropriate support tier.• Diagnose and repair system hardware issues on new / existing desktop computers.• Diagnose and repair system software issues on new / existing desktop computers.• Support installation requests and on-site support for networked or stand-alone computers.• Setup, distribute, and release new / rebuilt computer systems.• Process and prepare equipment for disposal.• Provide expert level knowledge / support for the following applications: Microsoft Application Suite (Outlook, Word, Excel, Powerpoint, Access, Project, Visio), Adobe Reader, Internet Explorer, and standard CAD packages.• Create, modify, or repackage applications for initial deployment, upgrades, patches or hotfixes through centralized configuration management system.• Provide the first point of contact for conference room issues • Perform Active Directory group creation, add, change, and deletion.• Install, update, and remove product license services on IT administered license server.• Install / maintain / troubleshoot print queues and drivers on IT administered print server.

Sub-contractor for Honeywell Federal Manufacturing & Technology; CIBER's Federal division was acquired by CRGT, Inc. in March 2012 shortly after taking over the HFM&T contract from Triple-I.

Sub-contractor for Honeywell Federal Manufacturing & Technology

Provided front-line, first-tier computer hardware and software support to various departments andfacilities in a mid-size municipal government environment.

Local onsite and remote field IT technical support

• Receive and respond to requests and issues presented by computer users throughout the HCA Midwest Division.• Troubleshoot and resolve issues as they are presented.• Document issues and resolutions.• Work towards a "First Call Resolution" Help Desk, with fewer tickets being passed on to Level 2 or 3 technicians.• Create and maintain Help Desk/end user documentation in order to develop a knowledgebase to be used by other Information Technology and Services personnel.• Monitor and manage outages as they arise.• Monitor and respond to voicemail and email directed to the Help Desk.• Work within an on-call rotation as needed.

1999 Provider Contract Administrator - left in March to return to school1997-1998 Sales/Marketing Senior Secretary: Handle phones, misc. clerical support for 3 supervisors, filing, database management, word processing1996-1997 Public Relations Senior Secretary: Handle phones, misc. clerical support for P.R. Director, database management, word processing, some graphic design and printing1993-1996 Credentialing Data Clerk/Researcher: research and verify education, professional and confidential legal history of medical practitioners; data entry; filing1993 Medical Records File Clerk: filing confidential medical records

301 East Armour Boulevard, Suite 400, Kansas City, MO - (816) 360-1600* Received Special Distinction Award for client commendation of performance - July 27, 1992* Completed Security Officer's Standards and Training Extension Course (SOSTEC), designated Certified Security Officer September 21, 1992

Store #01-8559* Handled daily accounting reports, processed cash and checks, deposited funds in bank* Consistently ranked among top 25 sales associates in Kansas City District

* Greet customers warmly and take orders accurately* Prepare food items according to company standards, including pizza, pasta, salads, sandwiches, desserts, and beverages* Operate cash registers and handle money transactions with accuracy* Maintain a clean work area, including counters, tables, floors, and kitchen equipment* Assist in stocking supplies and ingredients as needed* Follow all safety and sanitation guidelines when handling food and beverage products* Ensure customer satisfaction by providing friendly, courteous service* Respond promptly to customer inquiries and complaints* Upsell additional menu items when appropriate* Participate in promotional activities and special events