Jean-Guy Mallais Email & Phone Number

Moncton, New Brunswick, Canada

Float Team

Moncton, New Brunswick, Canada

Management of statistical employee data.

- Worked directly with customers to triage their technical issues and provide resolution on support issues, facilitate testing and validate deliverables within the scope of support per the client service agreements- Provided solutions to a variety of technical problems of varied scope and complexity- Participated in application projects including testing, deployments, releases, configuration and training- Handled exceptions and alerts for production applications during… Show more - Worked directly with customers to triage their technical issues and provide resolution on support issues, facilitate testing and validate deliverables within the scope of support per the client service agreements- Provided solutions to a variety of technical problems of varied scope and complexity- Participated in application projects including testing, deployments, releases, configuration and training- Handled exceptions and alerts for production applications during business hours or as part of expanded coverage conditions- Escalated or followed-up on customer problems with Account Management, Software Development and Data Integration.- Took ownership of problems, and took initiative to drive fixes to conclusion- Authored training documents, for a large database supporting over 7000 applications Show less

Moncton, Nb

• Completed day to day transactions using PCL'S SAP Enterprise Resource Planning system• Keyed from image - entered all required data from billing documents (Bills of lading, Manifests etc)• Verified and made the necessary corrections to customer information using account look-up• Used account lookup for basic research activities for clients• Understood the business rules and procedures for completion of billing information and escalating billing documents for additional… Show more • Completed day to day transactions using PCL'S SAP Enterprise Resource Planning system• Keyed from image - entered all required data from billing documents (Bills of lading, Manifests etc)• Verified and made the necessary corrections to customer information using account look-up• Used account lookup for basic research activities for clients• Understood the business rules and procedures for completion of billing information and escalating billing documents for additional research if needed• Escalated billing documents with appropriate reject codes to the research team• Reconciled shipment number of manifests with shipments centered in the system• Escalated database issues to the Extended Data Completion team • Was awarded many commendations for perfect attendance, excellent time management and exceeding productivity goals Show less

Moncton, Nb

Completed day to day transactions using PCL'S data entry systemKeyed from paper – entered all required data from billing documents Used account lookup for basic research activities

Administrative Professional -Health Services, Health/Health Care Administration/Management

Health Services

Network Administrator, Network And System Administration/Administrator

Activities and Societies: Social Committee Studies focused in Windows Server 2008 R2 implementation and storage management. Project.