Christopher Guyon Email & Phone Number

"Under direction of the Department Manager or designee, position delivers in-person classroom and virtual classroom/online education and training programs and supports program and NYS policy initiatives as assigned."Delivers in-person classroom training throughout NYSDelivers virtual classroom/online training using e-learning/webinar technologyUpdates, maintains, and develops instructional materials (print and digital)Performs research for and assists in the design of curriculum, related materials, and visual aids for a variety of performance-based trainingPerforms other duties as assigned to meet contract requirements.Regularly travels and lifts upwards of 40lbs

Corporate trainer and quality auditor for Latham Pools Customer Service division, later promoted to Learning and development team focused with corporate compliance and other internal audit initiatives.Developed, maintained, and deployed online video training modules and tests for customer service staff to maintain top tier performance in the challenging real time environment of international pool manufacturing. Topics including: 5 Star Customer Service, Six Sigma Process Improvement, and Escalating Aggressive Customer Complaints. Using Zoom, Video editing software, Adobe Captivate, and Microsoft Power Point.Ran, modified, audited, and presented reports via excel with regards to numerous departmental needs using advanced data manipulation methods.Ran customer service weekly quality audit and internal feedback report meetings.Developed metrics and internal standards for departmental quantitative workloads.Developed Customer Service onboarding platformIdentified the need for, developed, deployed, and updated internal knowledge database Wikipedia using Microsoft SharePoint, including standard operating procedure repository and reflexive dictionary definitions to help with new employees grasp of internal vocabulary. Presented new resource at company leadership summit with great success.Created and maintained social networking spaces for newly distanced staff members maintaining positive work culture during new pandemic constraints via Zoom Chat.Attended and passed Latham Pool's signature Leadership Academy.Joined and participated in the Association for Talent Development's online career development.Maintained internal Learning Management System (Skilljar) for corporate compliance (2000+ staff enrollments), for topics such as Workplace Antiharassment, Created work instructions for new enterprise software (IFS) via Click Learn and project management software Jira.

Rensselaer

Started with the company as an executive assistant and developed departmental processes and systems over the course of the years to create a top tier distance education system for hospitals across New York State, including the New York State Partnership for Patients initiative. Culminating with a role as Meetings and Programs Manager, until the global pandemic ended grant funding for the position. Served on additionally interim for a staff member on paternity leave while seeking additional employment.Planned and executed educational events for New York State hospitals, both in person and at a distance, including live and distance AV supportMaintained online repository of recorded events to NYS statute 508 complianceReviewed and maintained event registration, and coordinated event materialsMaintained good standing and compliance with CMS guidelines in contracting with veterans and women-owned businesses,Coordinated remediation of presentation materials and recordings to statue 508 disability accessibility standardsDeveloped training materials and trained incoming staff of all skill levels to become self-reliant web event administratorsAdministered and continually improved the online registration system and Association Management System database (AMS)Implemented new technologies and developed process standards to keep the department current on technological advances in the industryAssisted Corporate Finance with reconciliation of financial transactionsIn-house recording artist for promotional videos and automated telephone answering services

Use pattern recognition and healthcare knowledge to index scanned documents into computer system.Verify patient record content on EHRComply with HIPAA regulationsAssist with incoming mail.Retrieve and process messages/faxes from answering service.

Operates CameraReadies Equipment before broadcastCues On air talent after cut away shots and commercial

Social Media CreatorGraphic DesignPresentation Creation and StreamliningVideo Production Grips/Gaffer/Editor

Customer service, delivery, troubleshooting, and maintenance of classroom equipmentDelivery, setup, operation, of special event audio and projection equipmentTraining of new students on studios, equipment and policy

Filmed and edited video pieces for institute promotion and educationControl Room Operator and TrainerSubtitled videos using Microsoft Hi‐CaptionDelivered, installed, and serviced portable A/V gear for classroom and event use

Animation, video production, voice over, and editing for promotional useNYS OGS vendor fair representative