Guy Saintelo Email & Phone Number

United States

Kissimmee, Florida, United States

Provide expertise claims support by researching, investigating, negotiating and resolving all types of claims as well as recovery and resolution for health plans, commercial customers and government entities.Analyze and identify trends and provides reports as necessary.Ensure adherence to state and federal compliance policies, reimbursement policies and contract compliance

Orlando, Florida, United States

Performed moderately complex research, reviewed complaints and fraud claims for regulatory and non-regulatory flags, and classified risks appropriately to ensure customer issues are addressed while maintaining compliance with company requirements and standards.Employed strong attention to details and accuracy skills to navigate multiple systems and database in order to provide customers with accurate resolutions.Used excellent verbal and written skills to communicate resolutions to complex customer issues.

Lemoore Station, California, United States

QUALITY ASSURANCEPerformed work center and program audits to ensure compliance with Naval Aviation Maintenance standard operating procedures.Managed Naval Aviation Discrepancy Reporting Program (NAMDRP) and submitted discrepancy reports resulting in improved maintenance procedures, the return of several defective aircraft components and proper reimbursement to the Navy.Managed and monitored the Foreign Object Damage Program (FOD) and performed FOD trend analysis resulting in proper material control and the prevention of engine damage.Managed Aircraft Confined Space Program(ACSP), tested toxin levels within confined spaces, and verified standard operating procedures adherence before issuing safe-for-entry permits during the removal and replacement of multiple F/A-18 aircraft fuel cells.Conducted mishap investigations and provided written recommendations for process improvements and/or training.AIRCRAFT INSPECTIONInspected new and reworked components upon receipt to determine airworthiness before installing in aircraft.Inspected removal and replacement of engines, auxiliary power units, accessory gearboxes, transmissions, electrical power generators and fuel cells.Performed vibration analysis to determine proper balance of main rotor head and tail rotor blades.Operated F/A-18 Super Hornets to perform functional checks on newly installed auxiliary power units, engines and related components.SUPERVISIONLed personnel in the performance of over 1,497 special inspections, 35 phase inspections and 9,145 maintenance actions.Led personnel in in the immediate diagnosis and correction of 347 on-the-go flight critical discrepancies.Trained and qualified 17 Aircraft Inspectors, and 12 Quality Assurance Representatives.