System portfolio owner for annuity policy administration systems (FAST and legacy mainframe). Technical Program Manager responsible for production support and system and integration architecture.FAST Policy Administration System:• Grew the FAST automated testing team to scale regression testing with annuity product portfolio. Selected, coached, and supported development staff transitioning from the mainframe to the FAST team.• Oversaw cloud migration; collaborated with vendor and enterprise teams to develop AWS cloud-native solutions for system event and data extract distribution to scale with transaction and policy volume.Legacy Policy Administration Systems:• Championed service enablement with APIs to enable older product customer portal integration. • Collaborated with vendors and other application teams to explore develop mainframe cloud migration options. Drove efforts to improve application performance and reduce the mainframe footprint.

Responsible for Retirement Division mainframe annuity policy administration systems (DXC Vantage and others). Starting in 2017, key member of cross-functional leadership for new cloud-based FAST policy administration system, designed to modernize the entire life cycle of annuity products.Legacy Policy Administration Systems:• Grew team of staff and contractors to 16 developers, analysts, and testers, meeting key product milestones to support growth to $5B annual sales, while reducing the system defect backlog.• Working closely with project managers, championed and helped the team adopt Kanban/Agile practices.• Drove efforts to improve automation and resilience to meet availability targets and batch SLAs. Reduced nightly admin developer on-call incidents by 80%.FAST Policy Administration System:• Collaborated with IT and business stakeholders to develop vendor selection criteria, assess short-listed vendors, then plan releases and integration solutions with the selected vendor (FAST).• Led core team to multiple enterprise system integrations and meet first product launch target in 2019. Coordinated integration improvements with vendor and enterprise teams (Azure SSO, AWS Private-Link) to improve the user experience and system availability.• Developed production support procedures with vendor, IT and business teams for user issues and nightly batch processing too minimize business impact of problems. Created production issue scorecard and reports.

Responsible for Retirement Division mainframe annuity policy administration systems (CSC/DXC Vantage and others). Owner of production support, development team, and multiple internal and external integrations.• Developed an underperforming application development and support team by addressing staffing/skillset issues and modernizing development practices which improved project delivery, quality and team morale. Coached high-potential staff to improve team technical leadership and empowerment.• Partnered with business stakeholders to improve collaborative solutioning and planning, and better prioritize work which rebuilt team credibility for annuity product delivery and support.

Selected to rebuild and lead an engineering team for this small telehealth start-up providing HL7-based biometric data upload capability to online care platforms. Responsible for managing onshore development, support, and integration • Rapidly recruited development staff to meet project deadlines and stabilize customer support.• Collaborated with marketing and sales to create and execute the product roadmap.

Responsible for the Seattle engineering team from a recently acquired company to develop a next-generation emergency care clinical information system, as part of a large multi-site global joint-venture program.• Expanded staff from 20 to 40 by hiring and negotiating for key resources; part of program team ramp-up to > 200 people in US & India. • Successfully increased team morale and productivity by setting clear goals and schedules, and coaching the team on GE project processes, medical device design compliance, and agile development.• Coordinated changes to simplify back-end system architecture and reduce customer enterprise footprint; streamlined procedures to reduce install time by 300%.• Delivered successful first pilot releases with 95% verification pass rate. Received CTO award for team collaboration.

Led team to manage process digitization projects including operational dashboards, workflow applications, middleware integrations. Grew team to deliver >60 projects for multiple global business functions.• Managed project funnel, billing, and team capacity which created a reputation for responsiveness and delivery.• Successfully outsourced most development and testing to India, with a team of 80 contractors saving up to $7M/year; created team of 11 staff in India to accelerate development and improve productivity.• Adopted and upgraded existing business-developed applications, improving uptime and reducing support costs by up to 50% through offshore development, component reuse and hosting standardization.

Led new eCommerce engineering team to develop first generation of online product sales and ordering solutions for gehealthcare.com as part of $10M program.• Increased team from 10 to 25 and formed offshore team which reduced costs and ensured 24/7 support.• Collaborated with eCommerce platform vendors to deliver online catalog for complex diagnostic imaging equipment. Achieved $59M in web-based orders and 25k site visits/week in first year.

Project manager for innovative web-based PACS image viewing solution for doctors.

Java Developer for PACS workstation, at newly acquired company

Nuclear Medicine software developer. C, C++.

Software Engineer for Nuclear Medicine products

Developed target acquisition and tracking algorithms for missile systems