• Retention – proactively ensure continuity of revenues• Expansion - generate opportunities, present value proposition, close up-sells /cross-sells• Onboarding - new customers from kick-off to first value and adoption• Adoption - product engagement, ensure ongoing value realization, training, pitch new functionalities• Develop and maintain ongoing business relations – with customer’s professionals and executives • Primary focal point and trusted advisor• Oversee activities to ensure business outcomes are achieved and customers expectations are met• Planning, forecasting, tracking, and reporting – over main account KPIs, on an ongoing basis

Accountable for post-sales customer relationships, business value, satisfaction, continued business and growth. Serve as primary focal point for customers.Main Responsibilities:• Renewals/Retention - proactively retain existing revenue streams, accountable for renewals.• Growth/Expansion- generate up-sell/cross-sell opportunities for new value solutions and revenues.• Onboarding - ensure successful project delivery, accomplish business value and self-sufficiency.• Ongoing engagements - throughout the customer journey, by milestones, cadence or per need.• Adoption and Business Value - serve as trusted advisor, advise on adoption, advocate solutions, success planning, track KPIs.• Relationship Management - establish and maintain proactive ongoing positive communication and trust across customer stakeholder levels.• Customer Satisfaction, reference-ability, and advocacy• Voice of Customer communication

Partnership management - overall responsibility for partner's business – developing the commercial proposition and supporting infrastructure, partners relationship management. • Manage and maintain existing channel partner activities• Establish new strategic channel partnerships – end to end• Active contribution to forming company's strategy for M2M/IoT

End to end accountability for project management, delivery and technical implementation.Project initiation, scoping and planning, technical solutions design, execution and monitoring, launching and sell through.Manage complex customer delivery projects in APAC – implementation and deployment of Starhome's products into customer's networks.

Overall project management accountability for customer delivery projects, across Europe, Israel, Africa. • Delivery Management – oversee and direct• Team recruitment and management, forming project management methodology• Direct management of projects and programs - technical/operational focal point and interface with customers, matrix management, coordinating and managing successful high quality on time deliveries.

Customer delivery projects - customization and integration of Telmap’s applications and server-side cloud services, to meet customer's requirements and adapt to legacy systems.

Pre/post-sales activities: software integrations, customer-specific developments and customizations, project management, training, technical support.