Guy Steiner Email & Phone Number

Big Lake, Mn, Us

100 North 6Th St., Suite 900A Minneapolis, Mn 55403

Provide Administrative Level support to all Ability employees and executives world wide.Configure, setup and make changes for Corporate Network phones using Cisco Unified CommunicationsPerform installs and troubleshooting for all Ability software using Desktop Central.Administer Corporate users and groups using Server Manager and Active Directory Administrative Center

Monticello, Mn

MSP providing Active Directory and Microsoft Exchange Administration. Manage Network Administration Services - Monitoring, Remote and On-Site Desktop and Server Support, Patch Management, WSUS. Domain Policy Management, IT Planning, Server Backup, RSync Backup, Email Support, Setting up email filtering, changing/testing MX records, and PC Configuration. SonicWALL Firewall Install and IP configurations/rules. Virus protection and Virus removal. Trend Micro Hosting and Administration/Management. Created rack and port diagrams for Cisco switches and routers for documentation via Visio.

Children'S Hospital - Greater Minneapolis-St. Paul Area

Managed a team of 5 for Staging, Imaging, Configuring and Installing new computers and new equipment at Children's Hospitals. Also provided Desktop Support and implemented new Cable Management techniques.

Ibm Deployment Operation Center, Best Buy Corporate. Richfield, Mn

Managed over 30 Analysts supporting various projects via phones and remote access Responsible for hiring, training, coaching, monitoring, evaluating and work flow of AnalystsEnsure daily work flow and production, operate smoothly and provide documentationCoordinated with project leaders, vendors and engineers to create instructions and maintain SLAProvided L2/L3 Deployment support for new technologies in 1000 plus stores using Access DatabaseResponsible for supporting Network, Cable & PC Break/Fix field technicians working in the fieldRemotely maintaining servers, networks, computers and software using VNC and Service Now

Bloomington, Mn And Shakopee Mn

Provided 2 to 4 day onsite software training in U.S. and Canada for new clientsDaily technical support calls on software and hardware for over 500 accountsCoordinate with clients to remotely setup and test their hardware with our softwareAccountable for remote software and hardware installation for new customersResponsible for maintaining, configuring and repairing onsite Dell Windows 2003 ServerCreated new support procedures, client documents and updated old ones, using SnagitResearch and testing of new software and hardware on various GPS wireless phones

Richfield, Mn

Supporting various projects via phones and remote access for Best Buy storesResponsible for hiring, training, coaching, monitoring and evaluating AnalystsRemotely maintaining and imaging servers, computers and registers using VNCProvided L2 Deployment support for new technologies in 800 stores using RemedyResponsible for resolving and troubleshooting computer problems across the countryCoordinated with Project Leaders and Vendors to maintained SLA for new projects over a WAN

Greater Minneapolis-St. Paul Area

Responsible for Honeywell Data Security using Ontrack, Norton and McAfee Software Accountable for Honeywell Computer Lease Return program and confirming hard drives wiped.Create and Maintain Windows XP and 2000 computer Images using Ghost and SysPrepProvide Second Level Software Support for (HTC) Honeywell LaboratoriesPerform Installs and Staging of new computer equipment

Greater Minneapolis-St. Paul Area

Provided Second Level Computer Support for ADC employees and executives worldwideResponsible for increasing and maintaining customer satisfaction above 90%Conducted problem resolutions using Tivoli for corporate service level agreementPerform installs and troubleshooting for ADC software, including Outlook and LotusTroubleshoot hardware and network issues at client desktop, including Palm PilotsHelped reduce cost by implementing in house hardware repair plan

Edina, Mn

Provided Second Level on-call hardware and software support for 2000 plus usersPrimary Hardware technician for laptops and computers for all locationsResponsible for installing and configuring Honeywell Windows NT/95 computersCreated individual client computer builds and configuration using Ghost softwareLiaison between manufactures for all hardware repairs

Associate In Arts Degree, With Honors, Aa Degree

Bcis Major