Guy Taylor Email & Phone Number

London, United Kingdom

• Head of the Client Services team for M2A Media, a SaaS provider of cloud based media services, specialising in live broadcast. I manage a roster of high tier accounts (£1m+ in annual revenue). My clients include: the BBC, ITV, Channel 4, Formula One, DAZN, Prime Video, ATP Tennis and FIBA.• Built the Client Services function from scratch, implementing all processes and workflows for the management of M2A’s clients. • Representing the ‘voice of the customer’ within M2A. Coordinating… Show more • Head of the Client Services team for M2A Media, a SaaS provider of cloud based media services, specialising in live broadcast. I manage a roster of high tier accounts (£1m+ in annual revenue). My clients include: the BBC, ITV, Channel 4, Formula One, DAZN, Prime Video, ATP Tennis and FIBA.• Built the Client Services function from scratch, implementing all processes and workflows for the management of M2A’s clients. • Representing the ‘voice of the customer’ within M2A. Coordinating cross-functional teams, to ensure the client’s objectives and priorities are accurately communicated to, and understood by, the wider business. • Responsible for all commercial aspects of the client relationship, including deal negotiation, SOW creation, revenue forecasting and budgeting.• Project management of the client's professional services engagements, using Agile methodologies, from gathering requirements to overseeing implementation and delivery. • Negotiating Engineering resource availability and resolving conflicts between competing client priorities. • Service management and performance reporting, including monthly client facing service reviews and quarterly business reviews.• Analysis of the client’s service data, to identify trends in resource usage and proactively pitch service improvement opportunities.• Long-term service planning, in conjunction with M2A’s Product VPs. Facilitating consultancy with the client, creating strategies for service improvement and growth.• Maintaining client information and business intelligence in Salesforce, to inform and action client renewal cycles and identify service development opportunities.• Presenting M2A’s product roadmaps to external stakeholders, up to C-Level.• Senior management point of escalation for any incidents or issues impacting live broadcasts, managing outward communications to C-Level stakeholders.• Full, end-to-end technical knowledge of the client's broadcast and operational workflows. Show less

• Partner Launch Manager for the new Amazon Channels TV subscription service • Programme managed the launch of 13 partners and 32 channels on the Channels service, including 17 dedicated Eurosport channels• Subject Matter Expert for the onboarding and launch of live linear channels on the Channels service

London, United Kingdom

• Service Assurance Manager for three key internal BBC clients – Television, BBC Studios and BBC Wales. • Responsibility for ensuring the BBC’s contracted technology service provider, Atos, delivers IT and technical services to the client, as per agreed SLAs. • Management of any service impacting escalations or incidents, within an ITIL framework. • Reporting on service levels and performance to Directors and Heads of Technology.• Defining service models and service support for… Show more • Service Assurance Manager for three key internal BBC clients – Television, BBC Studios and BBC Wales. • Responsibility for ensuring the BBC’s contracted technology service provider, Atos, delivers IT and technical services to the client, as per agreed SLAs. • Management of any service impacting escalations or incidents, within an ITIL framework. • Reporting on service levels and performance to Directors and Heads of Technology.• Defining service models and service support for BBC Studios, as it transitioned to a stand-alone commercial entity. • Managing a programme of Continual Service Improvement. Show less

London, United Kingdom

• Responsible for managing the transition of the BBC and its independent production partners to delivering programmes via file based delivery, a major programme of technical and operational change. • Manager of the BBC’s Media Services Team, which received and processed all completed programmes delivered to the BBC, in advance of their transmission and iPlayer publication.• Client facing evangelist for file based delivery, which required stakeholder and client engagement up to executive… Show more • Responsible for managing the transition of the BBC and its independent production partners to delivering programmes via file based delivery, a major programme of technical and operational change. • Manager of the BBC’s Media Services Team, which received and processed all completed programmes delivered to the BBC, in advance of their transmission and iPlayer publication.• Client facing evangelist for file based delivery, which required stakeholder and client engagement up to executive level.• Operational Lead for the development of the BBC’s file based delivery systems and workflows.• Worked with BBC technical and engineering teams, within an Agile framework, to ensure that the operational requirements for file based delivery were met and delivered upon. • Engagement with the Digital Production Partnership, 3rd party technology vendors, post production facilities and other service providers in the ongoing development of file based delivery. Show less

London, United Kingdom

• Manager of the Digital Media Services department, and responsible for the client facing management of the archives of over 40 major sporting bodies, including: The Premier League, Wimbledon, the R&A, the IRB and the ATP.• Project Lead for IMG’s Mass Digitisation project, which entailed the bulk digitization and cataloguing of the video archive.• Implemented long-term media asset management strategies for IMG Studios and worked with leading technology vendors and service providers such… Show more • Manager of the Digital Media Services department, and responsible for the client facing management of the archives of over 40 major sporting bodies, including: The Premier League, Wimbledon, the R&A, the IRB and the ATP.• Project Lead for IMG’s Mass Digitisation project, which entailed the bulk digitization and cataloguing of the video archive.• Implemented long-term media asset management strategies for IMG Studios and worked with leading technology vendors and service providers such as VizRT, SpectraLogic, Front Porch Digital, Technicolor and EVS. Show less

Amsterdam Area, Netherlands

• Manager of the Product Management and Online Operations teams within the Mobile Business Unit • Project management of the complete development lifecycle for direct-to-consumer, mobile content services• Product owner of the R&D content management system and the commercial relationships with 3rd party content providers.

Amsterdam Area, Netherlands

• Responsible for the operational management of all mobile content services at Blinck and ensuring that the distribution of premium SMS to customers in over 20 countries was continuously maintained • Management of the commercial and operational activities towards external service providers, including the management of service level agreements, contracts and purchase orders.

Amsterdam Area, Netherlands

• Designed and implemented all operational and business processes relating to the management and distribution of content• Responsible for the availability and quality of all content and metadata in the Blinck catalogue, which consisted of 100,000+ items in multiple content types and formats (video, audio, applications, images & text)• Owner of the operational and commercial relationships with Blinck’s 3rd party content providers.

Doha, Qatar

• Key member of the Media Operations team for the channel launch of Al Jazeera English, based in Doha, Qatar. • Responsible for setting-up the Video News Archive and the Media Asset Management team• Designed and implemented global workflows and processes for the media asset management of all video news content. This included: defining key operational KPI’s for processing 100’s of hours of video news content per week; the creation of guidelines for footage cataloguing; protocols and… Show more • Key member of the Media Operations team for the channel launch of Al Jazeera English, based in Doha, Qatar. • Responsible for setting-up the Video News Archive and the Media Asset Management team• Designed and implemented global workflows and processes for the media asset management of all video news content. This included: defining key operational KPI’s for processing 100’s of hours of video news content per week; the creation of guidelines for footage cataloguing; protocols and standards for the application of metadata; and resource planning for the provision of continuous, round-the-clock levels of service to Al Jazeera’s global network of studios and bureaus. • Line manager of an internationally and culturally diverse team of eight staff. Show less