Guy Thomas Olson Email and Phone Number
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An adept leader skilled in cultivating high-performing teams focused on achieving goals. Known for identifying core issues and devising strategic plans to leverage opportunities. Committed to the customer experience.
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Assistant Mountain Studio ManagerStio® Feb 2024 - PresentBoise, Idaho, United StatesRep Stio’s brand values focused on stellar customer experience, expert product knowledge, and stoke for the outdoors. Motivate and guide team through clearly defined OKR’s aimed at strategic KPI’s. Drive team culture and support team development in leadership and AOR’s. Nurture local partnerships through authentic connections that foster community and collaboration towards mutually beneficial objectives. Have fun😎🤘. -
Shop Service ManagerRei Nov 2022 - Jan 2024Salt Lake City, Utah, United StatesExperience:Responsible for key performance indicators aimed at operational, tactical, and strategic planning. Monitor industry trends. Track and analyze data. Facilitate high performing teams through targeted training development aimed at safety, operational procedures, product knowledge and technical training courses. Prioritize, organize, and present training information to various stakeholders, department teams and consumers in-person and in virtual settings.Milestones:• Improved service turn-time 67.5% reducing average turn-time from 8.3 days to 2.7 days.• Increased labor sales 43% over 2022.• Increased accessory sales 64% generating $130,000 YTD. -
Shop Service ManagerRei Oct 2019 - Oct 2022San Diego, California, United StatesExperience:Distill fundamental and complex service procedures into tangible, educational, and effective standards for team development. Responsible for monitoring team development and presenting constructive feedback. Report training plans and results to upper management. Work with management teams to build schedule patterns and recruit talent to meet shop operation demand. Motivate team members around REI initiatives and customer centered service. Present classes in person and online. Connect with local organizations to effect positive change in our community.Milestones:• 1st shop in REI history to produce $100,000+ labor sales in one month (Dec, 2021).• Generated over $400,000.00+ in labor sales (2021). • Assisted in the development and pilot of REI "On-The- Spot Service Plan" (April-June, 2022).• Co-Op wide leader in sales of DPS Phantom Waxless Glide.
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Master TechRei Apr 2015 - Oct 2019Boise, Idaho, United StatesExperience:Oversaw daily shop operations, team development, technical training and proficiency standards. Responsible for innovative revenue growth and quality control to ensure customer centered service. Connected with local organizations to effect positive change in our community.Milestones:• Continual growth of labor sales resulting in 20%+ margin gains annually (2015 - 2019).• Top 40 Productive Shop• 2018 Anderson Award Recipient.
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Creative DirectorStatehood Media Feb 2011 - Apr 2015Bend, Oregon, United StatesResponsible for key creative direction with media projects in both print and online. Present creative roadmaps to stakeholders. Communicate effectively as the direct report over multiple departments. Oversight of creative budget, assignments, production schedule and digital assets. Developed style guides, graphic editing and pre/post production management.• Creative development that conveys Oregon's story.• Project proposal and management from concept to final stage.• Bridge gaps to execute deadlines. • Expansion from 4 to 21 publications annually Maggie Awards:Best Regional Lifestyle Publication Finalist - 2014, 2015Addy Awards:Pacific Northwest | Best Regional Quarterly Publication - 2013 -
Team Lead ManagerPatagonia Apr 2009 - Feb 2011Bend, Oregon, United States
Guy Thomas Olson Education Details
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Graphic Communications -
Studio Ceramics
Frequently Asked Questions about Guy Thomas Olson
What company does Guy Thomas Olson work for?
Guy Thomas Olson works for Stio®
What is Guy Thomas Olson's role at the current company?
Guy Thomas Olson's current role is CAPM Certified | CRM | Team Motivator | Creative Strategist | Opportunity Seeker.
What is Guy Thomas Olson's email address?
Guy Thomas Olson's email address is go****@****rei.com
What schools did Guy Thomas Olson attend?
Guy Thomas Olson attended The Art Institutes - Pittsburgh, Southern Oregon University.
Who are Guy Thomas Olson's colleagues?
Guy Thomas Olson's colleagues are Brooks Sorrier, Zachary Erlick, Kristen Lovelace, Lou Lou Goss-Woliner, Lyndsay Werkema, Joel Herrera, Sean Lovett.
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