Drive team engagement through effective leadership, collaboration, and execution. • Responsible and accountable for strategic & tactical operations for Goods flow, Customer Service, Dispatch, and Accounting processes. - This includes overall operation management, policy implementation, sales and inventory management, human resource management, profit and loss financial management, customer service leadership, safety, and Transportation Security Administration (TSA) compliance. • Top producing station; leading in the overall U.S. sales.

Drive team engagement through effective leadership, collaboration, and execution. • Responsible and accountable for strategic & tactical operations for Goods flow, Customer Service, Dispatch, and Accounting processes. - This includes overall operation management, policy implementation, sales and inventory management, human resource management, profit and loss financial management, customer service leadership, safety, and Transportation Security Administration (TSA) compliance.• Top producing station; leading in the overall U.S. sales.

MGM HOME SOLUTIONS, LLC is a professional, full service real estate solutions firm that buys and sells properties throughout the D.C, MD, & VA area. We specialize in buying distressed homes at a significant discount, and renovate and resell them to retail home buyers and landlords.

Manage customer relationship development and satisfaction and lead continuous process improvement projects that delivered a reduction in costs, process efficiencies, and improved communication with customers.•Certify proper movement of incoming and outgoing merchandise. Obtain Transportation Security Administration (TSA) Certification.•Ensure the consistency of delivery systems by creating a database to monitor the movement of merchandise for specialize projects.•Design and develop systems to track incoming and outgoing merchandise delivered to our customer’s clients providing daily accounts for proof-of-delivery.Notable Contributions:•Ignited 12% growth by providing expert leadership to daily operations of 32-vehicle fleet of drivers, office staff, and warehouse coworkers.•Increased warehouse productivity by 80% through developing systems to record inbound merchandise preventing mishandling and misplacement.

Turned around departmental sales performance by developing short-term and long-range strategies, goals and mission achievements, and instituting new objectives while fostering a customer-focused, team-based work environment that recognized and rewarded top-level performance.•Facilitated a 5-week training course for new and existing employees, focusing on creating product experts, introducing internal processes and procedures, and creating a superior customer experience.•Provided leadership guidance to swiftly shift sales strategies to correct forecast variances to revenue targets.•Identified new market segments that can be pursued across distribution channels.Notable Contributions:•Elevated national ranking from 22nd to 13th by executing plans and strategies within a $100 million store to produce $30 million in revenue from the Bedrooms Department.•Boosted Kitchen and Dining sales from a $7 million department into a $14 million department with a GM of 50%. Raised national ranking to one of the top five selling areas in U.S. •Exceeded appliance sales goals adding $2.2 million in revenue. Increasing profit by $1.1 million.

Work alongside management to assist with supervising and making executive decisions to help effectively manage a 30 million-dollar location. •Prepare schedules, writing performance reviews, monitoring payroll.• Visual Merchandising using menu selections, floor adjacencies, signing and plan-o-grams.•Verifying cash deposits. •Maintaining merchandise flow by receipt scanning and conduction weekly merchandise research.

Provided assistance and support with the management of cardiac clinics and performed specialized, invasive and noninvasive cardiac tests and examinations. •Conducted tests to diagnose and treat disorders of the heart and blood vessels by checking the heart rhythm patterns of patients to detect abnormal pattern variations. •Prepared and monitored patients during any heart-related procedure as well as run noninvasive tests, such as electrocardiograms.