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Throughout my career, I have been recognized for providing courteous and responsive service that builds and maintains strong customer relationships. I constantly work to stay in touch with key accounts, and provide exceptional follow through. I use sound judgment to analyze, make decisions, and offer solutions. I have been told that I have exceptional communication and customer service skills. I listen attentively, and promote an environment for teams to discuss and share ideas.The areas I really exceed in are: preparing and analyzing reports, providing leadership and mentoring to guide, direct, and support team members to exceed expectations. I prioritize tasks to meet assigned commitments and deadlines. I take ownership and am known for doing what it takes to get the job done and keep the customer satisfied.These are my core competencies:• Leadership• Project Management• Manage Escalated Issues• Identify; Research; and Resolve Problems• Training• Follow up and Follow ThroughI can be reached through LinkedIn or at guywillis17@gmail.com.
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Senior Customer Satisfaction And Training MangerIhs Global, Inc. 1998 - 2016Norfolk, Virginia AreaIn this role I developed and implemented support requirements plans that ensured superior customer service satisfaction levels. I documented workflow process to provide the best solutions. I solved technical issues and determine training needs. I coordinated the timely delivery, installation and training of our products and solutions. I was the go to person to troubleshoot client hardware, software and Internet connectivity issues. I also provided training and mentoring to junior personnel.These are selected accomplishments:• Organized, presented and participated in trade shows, conferences and regional seminars solidifying existing relationships and established new customers.• Delivered customized training sessions based on documented solutions which ensured customer was knowledgeable and up to date on using and implementing tools effectively.• Delivered training to newly hired employees to increase knowledge and ability to create value for customers more immediately and more effectively. -
Technical Services ManagerCompusa 1996 - 1998Norfolk, Virginia AreaHere, I managed Technical Services, Customer Relations, and Repairs and Installations. I served as the liaison between the Technical Services Dept. and our Third Party Service Contractors, and assisted in Coordinating Sales / Service relationships with Corporate accounts.I managed the Technical Services Department’s Budgeting, Billing, Planning, and Reports. -
Customer Service ManagerNational Register Inc. (Nri) 1990 - 1996Lakewood, CoIn this job, I created and organized our Customer Service Department, and created and maintained a Customer Service Information / Tracking Database.I created and maintained Inventory Control Procedures for In-House, Field and Outside Vendors, and coordinated, supervised and dispatched all local and national Service Technicians.I had the opportunity to create and lead a staff of 5 for Phone Help Desk; working with customers and technicians that were troubleshooting problems on CPU’s, Peripherals, Modems, Tape Backups, Networks and Installations. I served as the liaison between Research & Development and Field Beta Test sites for new software and features, and was very instrumental in the Company wide reorganization of the infrastructure.
Guy Willis Skills
Guy Willis Education Details
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Brookhaven Community College, Dallas, TxEnglish; Public Speaking; And Business Management; -
Tidewater Community College, Virginia Beach, VaBasic Networking; Trigonometry I
Frequently Asked Questions about Guy Willis
What is Guy Willis's role at the current company?
Guy Willis's current role is Experienced Customer Support Manager | Create and Maintain Solid Customer Relations that Ensure Satisfaction.
What is Guy Willis's email address?
Guy Willis's email address is gu****@****ihs.com
What is Guy Willis's direct phone number?
Guy Willis's direct phone number is +175761*****
What schools did Guy Willis attend?
Guy Willis attended Devry University-Illinois, Brookhaven Community College, Dallas, Tx, Tidewater Community College, Virginia Beach, Va.
What are some of Guy Willis's interests?
Guy Willis has interest in Leadership, Project Management, Identifying, Mentoring, Training.
What skills is Guy Willis known for?
Guy Willis has skills like Project Management, Account Management, Product Management, Enterprise Software, Customer Service, Sales Process, New Business Development, Saas, Program Management, Operations Management, Process Improvement, Solution Selling.
Not the Guy Willis you were looking for?
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2connsolutions.com, aktmn.com3 +176342XXXXX
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Guy Willis, III
Chesapeake, Va -
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1okdhs.org
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