Guy Willis Email & Phone Number

Norfolk, Virginia Area

In this role I developed and implemented support requirements plans that ensured superior customer service satisfaction levels. I documented workflow process to provide the best solutions. I solved technical issues and determine training needs. I coordinated the timely delivery, installation and training of our products and solutions. I was the go to person to troubleshoot client hardware, software and Internet connectivity issues. I also provided training and mentoring to junior personnel.These are selected accomplishments:• Organized, presented and participated in trade shows, conferences and regional seminars solidifying existing relationships and established new customers.• Delivered customized training sessions based on documented solutions which ensured customer was knowledgeable and up to date on using and implementing tools effectively.• Delivered training to newly hired employees to increase knowledge and ability to create value for customers more immediately and more effectively.

Norfolk, Virginia Area

Here, I managed Technical Services, Customer Relations, and Repairs and Installations. I served as the liaison between the Technical Services Dept. and our Third Party Service Contractors, and assisted in Coordinating Sales / Service relationships with Corporate accounts.I managed the Technical Services Department’s Budgeting, Billing, Planning, and Reports.

Lakewood, Co

In this job, I created and organized our Customer Service Department, and created and maintained a Customer Service Information / Tracking Database.I created and maintained Inventory Control Procedures for In-House, Field and Outside Vendors, and coordinated, supervised and dispatched all local and national Service Technicians.I had the opportunity to create and lead a staff of 5 for Phone Help Desk; working with customers and technicians that were troubleshooting problems on CPU’s, Peripherals, Modems, Tape Backups, Networks and Installations. I served as the liaison between Research & Development and Field Beta Test sites for new software and features, and was very instrumental in the Company wide reorganization of the infrastructure.

Associates, Electrical And Electronics Engineering, A

English; Public Speaking; And Business Management;

Basic Networking; Trigonometry I