Julia Guzman Email & Phone Number

Greater Houston

• Lead end-to-end order processing for clients and inter company partners utilizing IFS to validate order fulfillment and manage invoicing; consistently achieve a 98% accuracy rate, exceeding client expectations and client satisfaction. • Monitor order progress, facilitating seamless collaboration with internal and external teams via email and phone communication to guarantee delivery in line with established agreements.• Supervise client accounts; nurturing strong relationships and ensuring prompt and accurate responses to customer inquiries for quotes, orders, and other questions.

Portland, Oregon Metropolitan Area

• Enhanced database organization with categorization systems; creating an effortless and user-friendly filing process.• Boosted team productivity by providing administrative support, improving workflow processes, coordinating meetings, and managing critical tasks.• Managed office operations, coordinated key meetings and events, and organized and maintained company records in the library to assure easy access to critical information. • Directed the retirement of several fixed assets in accordance with a predefined spreadsheet using SAP, contributing to accurate financial reporting and asset management.

Portland, Oregon, United States

• Refined the order fulfillment process by managing the customer data collection and company inventory; resulting in a 20% reduction in fulfillment errors, a 15% increase in order processing speed, leading to a substantial boost in overall operational efficiency. • Contributed to laboratory initiatives through product testing to drive customer satisfaction and product quality improvements.• Oversaw daily order fulfillment operations including evaluating and guaranteeing the adherence to shipping quotas and transferring prepared packages to the post office for shipment.

Portland, Oregon, United States

• Conducted the printing and distribution of invoices for ShipStation orders, reducing invoicing errors and streamlining communication amount internal and external teams to enhance operational efficiency. • Optimized inventory management by conducting data collection and updates on WooCommerce while maintaining product logs through Excel.• Executed the packaging of wholesaler orders and maintained communication with clients via email to verify correct order fulfillment and ensure high customer satisfaction levels. • Collaborated seamlessly with internal cross-functional teams, taking on additional responsibilities and delivering results that contributed to the achievement of key organizational goals.