Jose Luis Guzman-Ochoa Email & Phone Number

Cincinnati, OH, US

Cincinnati, OH

I am one of the last resources for administrative and troubleshooting support for clients with a widerange of telecommunication technologies, primary Cisco. Some of these technologies include CUCM, CUC, UCCX, IM&P, CER, Informacast, Calero Veramark, SIP Trunks, and CUBEs.My administrative support encapsulates tasks such as 911 dial plans, UCCX queues.

Cincinnati, OH

Take on the responsibility to troubleshoot more complex issues with Voice Traffic SD-WAN technology and VoIP telecommunications protocols such as ISND, DHCP, and SIP. Make administrative changes or add-ons to the configuration of the Cisco platforms CUCM, UCCX, and CUC. Changes or add-ons can range flow inbound call flow changes, hunt group configuration.

Cincinnati, OH

As a Client Tech Analyst (CTA) in the Internet, Phone, Telephony (IPT) Department I will be in charge of support for configuring and troubleshooting Cisco's hardware for our clients. My daily task will consist of creating case logs, recording information, establishing resolution time, following up on issues, and escalate complex issue. Also, assessing.

Cincinnati, OH

I am in charge of planning the work for my team two or more weeks in advance. I handle and resolve any customer concerns or issues. I allocate job responsibilities among the crews.

Cincinnati Area

I oversee four other employees. I must assign work on a daily basis to each of them. Safety job meetings are conducted each morning before work begins. A hazard job survey must also be filled out as a team. Hazardous objects or elements that could potentially injure one of us must be identified before work begins. My primary task is to keep my crew safe.

Cincinnati, Ohio Area

Promote to Work Planner position on 2010. Maintained and managed employee's work schedule. Allocated job responsibilities among crews. Took care of daily problems or issues. Talked and dealt with customers. Planned the work ahead for all of the employees.

Fairfield, OH

Greeted customers and was in charge of the money coming in and out of the cash register. Helped waitresses/waitors with customers when the restaurant was busy. Finalized the sales report and counted the money at the end of the day.

Cincinnati Area, Indiana, And Northern Kentucky

Safely climbed trees and pruned them away from electrical lines. A ten foot minimum clearance of the right-of-way was required by the electric company.

Cincinnati, Ohio Area

Hauled brush that was cut down by tree climber and cleaned all the debris. Was in charge of setting-up the required road signs and high visibility cones to have a safe work area. Learned the different techniques of pruning a tree and about different species of trees. Learned how to safely operate a chainsaw while in high altitudes. Learned essential rope.

Bachelor Of Applied Science (B.A.Sc.), Information Systems, Undergraduate Major Gpa 3.403/4.00

Activities and Societies: Duke Energy Sustainability Competition, UC's Stock Club, UC Intramural Sports, and Latinos in Action.I graduated.

Minor Of Business Analytics, Information Systems & Business Analytics

Activities and Societies: UC Sky Diving Club, UC Stock Club, UC intramural sports, Latinos in Action Club, Indiana University and Miami.

Undeclared, Mechanical Engineering