Roxana A. Guzman Email & Phone Number

Texas, United States

Boston, Massachusetts, United States

Greater Boston Area

● Plans and coordinates residents training activities, educational, health services and resident enrichment and recreational participation● Monitor ongoing provision of services from community agencies and providers● Completes and submits monthly and RSC reports and semi-Annual HUD performance in an accurate professional and timely manner● Provide follow-up to referrals regarding lease violations as documented by substantiated behavior generated incident report● Assist the on-site Management Team with Annual apartment inspections, and provides follow up to any housekeeping and/or safety issues concern● Provides educational meetings and training for residents regarding the lease, site rules and regulations and other related issues● Serve as the development’s section 504 coordinator and responds to request for reasonable accommodation consistent with company policies and procedures● Responsible for timely follow-up of reasonable accommodation documentation, contact with health care providers and communication with supervisor and management● Respond to crisis intervention and emergency situations a the development that may impact on the health, safety and welfare of the resident● Develops a resident-driven menu of programs for the community based on interest and needs● Networks with and establish partnerships with community service providers to link residents to local resources and develop opportunities for programs and create positive public relationships● Maintain professional case files with appropriate documentation regarding any referrals and abides by confidentiality, HIPAA and Respect is Key policy at all times● Prepare informational newsletter and calendar to inform residents of ongoing and special in-house activities as well to encourage their participation

Chelsea, Ma

● Managed caseload of 100+ job seekers from a diverse population under Workforce Investment Act/ Title I Adult state contracts ● Designed and implement recruiting strategy for training contracts in workforce development● Provided initial program eligibility screening and determination, conduct assessments, and provide individual counseling to assist clients with development of career goals ● Maintained relationships with training vendors, community-based organizations, and other career centers to improve services; results include: 98% of recruitments completing training programs successfully; placement within 2 to 3 months of completion ● Supported youth program by advising and counseling high school students regarding college admission requirements, course schedules, financial aid, and employment services ● Evaluated and monitor client cases to ensure compliance with federal and state regulations ● Assisted the Career Center Manager by monitoring a program budget and creating reports as needed

Cambridge, Ma

● Provided career counseling; focused on resume preparation, interviewing strategies, career-life planning, and strategic/targeted job search planning● Developed and provided on-going educational, vocational, and social services resources for job seekers ● Continuously met placement quotas and client retention metrics; resulted in improving customer service and retention● Collaborated with the Business Department by representing Career Source at employment events● Participated in regular calling campaign to follow-up on job seekers and their employment status ● Collected and secured customer’s documentation as required by funding sources

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: Sigma Alpha Lambda

Associate’S Degree, Human Services, General

Human Services Associate Degree