Sandy Guzman Email & Phone Number

Naples, Fl, Us

Naples, Florida, United States

Naples, Florida, United States

Elyria, Oh

Wellington, Ohio

Cleveland/Akron, Ohio Area

Wellington, Ohio

Conduct on-site, Tier II, Retail Risk Assessments and cash audits for 190+ financial centers in Cleveland, Toledo, Pittsburgh and Eastern Michigan

Cleveland, Ohio

Regional Risk and Operations Manager, providing guidance to the Retail Banking Centers regarding fraud prevention, robbery support, cash items, customer service problem resolution, fee income generation, and scheduling and staffing.

Elyria, Ohio

Administrative Assistant to the Regional Sales Manager and Regional Risk Administration Manager, and served as a helpline representative to the Retail Banking Centers, providing process, procedural, and technical guidance. Served as an interim customer service representative to reduce the escalation of customer complaints to regional management.

Wellington, Ohio And North Olmsted, Ohio

Managed the branch operations and a staff of five customer service representatives, or tellers. Responsible for the risk self assessment of the financial center, customer service, sales, opening new accounts, consumer lending, and coaching staff.

Westlake, Ohio

Extensive telephone contact with borrowers in quoting rates and fees, providing preliminary loan pre-qualification and encouraging the borrower to apply. Managed the application process and requested documents from the borrowers needed for loan approval. Networked weekly with local realtors to obtain referrals.

Elyria, Oh

Managed a staff of five, and the accounts receivable portfolio in the East and Midwest regions. Established new DME dealer accounts. Extensive telephone contact with customers and sales force. Frequent out of state travel to meet with customers.

Elyria, Ohio

Interviewed borrowers to complete a loan application, analyzed credit bureaus, calculated debt-to-income and loan-to-value ratios, and provided packet with eligibility recommendation to manager for final decision.

Elyria, Ohio

Managed the consumer, mortgage and bankcard collection process, and a staff of three collectors.

Elyria, Ohio

Managed the mortgage processing department and a staff of six processors. Department functions included ordering appraisals, title work and preparation of documents for loan signing.

Elyria, Ohio

Managed the consumer, mortgage and bankcard collection process, and a staff of twelve collectors.

Elyria, Ohio

Performed collection calls to consumer, mortgage and bankcard customers, while instituting short and long term repayment plans. Researched payment disputes. Repossessed collateral. Trained new collectors and management trainees.