Gerardo Valenzuela Email & Phone Number

Tucson, Az, Us

Mountain View, California, Us

San Francisco, Ca, Us

- Oversee the AE Onboarding projects and training program linked through a common organizational goal and strategy that is aligned to specific roles and teams within the greater org. Ultimately responsible for the success of the AE onboarding program. - Collaborate with the most appropriate stakeholders across the business and within enablement to identify goals, facilitate communication, and ensure all necessary parties are involved. Articulate the vision for the program and its potential impact on the org; report on initiatives and strategies; communicate across stakeholder groups to help enablement understand how the program fits into broader org objectives; Identify and anticipate risks while communicating to involved parties; identify available resources and find alternatives when necessary to work toward a solution; proactively manage relationships with stakeholders as business partners.

Draper, Utah, Us

- Develop and maintain foundational T&SE program services, including new hire and ramping training content , cadence and scripting management, communication, awareness training, and cross-organization alignment, ensuring appropriate standardization driving efficiency and effectiveness on the sales floor.- Effectively collaborate with other Training and Sales Enablement team members in developing, managing and maintaining the foundational T&SE program services.- Partner with Sales and/or Sales Development Managers in the ongoing development of Account Executives and/or Sales Development Representatives on foundational and upskill initiatives.- Engage with Account Executives and/or Sales Development Representatives by delivering trainings and coaching initiatives designed to influence ongoing performance improvement on the floor.- Effectively collaborate with other Training and Sales Enablement team members in the execution of other Training and Sales Enablement initiatives and the overall improvement of the program

Mountain View, California, Us

Create consistency in delivery and use of Sales Learning & Performance workflows, content, and processes.• Deliver Sales training to New hires- webinars/face-to-face for sales methodology andconversation.• Deliver continuous sales training• Conduct on-going sales effectiveness training• Side-by-Side observation and coaching to increase consultative selling-for the top three quartiles• InsideOut GROW coaching• Identify and close gaps in process/technique• Share best practices among site• Sales Academy Webinars• Webinars for product, system, tools, and other non-sales academy items• Collaborate with local business for process adoption• Calibrate with leaders to ensure consistent coaching practices

Mountain View, California, Us

Mountain View, California, Us

• Focus on Intuit's Enterprise suite of software products (SaaS) working with small and mid-market organizations. Emphasis on high touch, pipeline opportunities. • Perform in-product demos to sell value & benefits of our solution. Foster relationships with accountants, business owners, bookkeepers & decision makers to drive new sales opportunities. • Developed creative prospecting strategies to grow existing customer base. Key contributor on sales team transitioning primary software offering from traditional desktop to SaaS model.• Foster customer relationships to ensure success with solution provided & open door for future business & growth.

Greenwood Village, Colorado, Us

Preferred Accounts Manager October 2001 - September 2006• Supported 10-15 agents for UPS’s Preferred Accounts group. UPS Preferred accounts are made up of high volume & or high dollar UPS account holders & firms. • In charge of maintaining existing & nurturing new customer relationships & territories.• Ensure customers’ needs have been met regarding rates, commit times & service levels. Performed multiple duties each day in order to maintain order & efficiency within department. • Duties included: Providing solutions to agents dealing with complex customer situations. Partnered with local business liaisons to ensure proper measures were in place to meet customers’ needs.• Daily call monitoring of agents in order to provide feedback to agents regarding call quality & expectations.• Provided CS agents with real-time feedback to assist in both their individual development as well as a great customer experience. Reported directly to upper management in regards to team quality & expectations.Operations Analyst October 2001 – October 2003 Operations analyst responsible for real time duties such as monitoring and maintaining call volumes and goal service levels within each department by supervising call queues and agent schedule adherence.  Closely monitored agents’ statistics in order to diagnose problem areas within staffing & service levels. Responsible for maintained operations log as well as gathering & communicating data through reporting. Formatting reports for presentation to management along with action plan. Implemented action in order to ensure required goals met for staffing, queue’s & correctly assigned skills for consultants.

Bachelors, Business Management

Green Belt, Six Sigma

Education record