• Resolved escalated high-level disputes from team members, demonstrating strong problem-solving skills and contributing to a decrease in unresolved issues.• Assisted in the training and performance evaluation of new team members, contributing to their successful onboarding and skill development within the Unit and Functions.• Prepared and presented periodic performance reports to management, providing insights into team effectiveness and identifying areas for improvement.• Managed inbound and outbound calls and chats, addressing client concerns related to student attendance, billing, and class-related issues, ensuring a high level of customer satisfaction.• Maintained and organized the client database and support tickets using CRM systems, efficiently managing internal and external support requests to streamline operations.• Collaborated with relevant internal departments to resolve client issues promptly, ensuring high levels of client satisfaction and retention.• Executed administrative and data management tasks, maintaining up-to-date and accurate system data to support operational efficiency.

• Managed inbound and outbound calls and chats, addressing client concerns related to student attendance, billing, and class-related issues, ensuring a high level of customer satisfaction.• Maintained and organized the client database and support tickets using CRM systems, efficiently managing internal and external support requests to streamline operations.• Collaborated with relevant internal departments to resolve client issues promptly, ensuring high levels of client satisfaction and retention.• Executed administrative and data management tasks, maintaining up-to-date and accurate system data to support operational efficiency.

• Managed and streamlined business processes and workflows to improve efficiency and productivity.• Overseeing projects from initiation to completion, ensuring deadlines are met and resources are allocated effectively.• Assigning tasks to team members, monitoring progress, and ensuring tasks are completed on time.• Creating budgets, tracking expenses, and ensuring financial goals are met.• Managing client invoicing and ensuring timely payments.• Generating financial reports and providing insights to stakeholders.• Assisting with hiring processes, interviewing candidates, and onboarding new employees or contractors.• Serving as a point of contact for clients, handling inquiries, and maintaining positive relationships.• Coordinating with external vendors, suppliers, and partners to ensure smooth business operations.• Assisting in the development and execution of business strategies and long-term goals.• Conducting research to identify market trends and opportunities for business growth.• Supporting initiatives for business growth, market expansion, and diversification.• Implementing and optimizing automation tools to streamline processes and improve efficiency.• Scheduling appointments, meetings, and events for executives or teams.• Managing email communications and responding to inquiries on behalf of the business.• Ensuring the business adheres to industry regulations and legal requirements.• Contract Management: Reviewing and managing contracts, agreements, and legal documents.

• Managed B2B inquiries and spearheaded merchant enrollment and onboarding processes, enhancing client relationships and streamlining the integration experience.• Supported the B2B tech team with API integration tasks through live chat and email, effectively resolving technical issues and ensuring seamless client integration.• Collaborated with cross-functional teams to troubleshoot and resolve both internal and external issues related to merchant transactions, significantly reducing downtime and improving customer satisfaction.• Monitored and analyzed merchant and gateway performance metrics, conducted payment gateway testing, and identified issues early to maintain optimal system efficiency.• Performed data analysis and generated comprehensive reports, including End of Day (EOD) and End of Shift (EOS) summaries, contributing to informed decision-making and operational improvements.• Developed and maintained the department's Knowledge Base, authoring and updating process documentation, guides, and instructional materials for both internal and external stakeholders, leading to improved process clarity and accessibility.• Created and curated training materials for new hires, facilitating a more efficient onboarding process and ensuring consistent knowledge transfer within the department.

• Managed client inquiries through live chats and emails, providing detailed information on services offered, making personalized writer recommendations, and efficiently handling refund requests and complaints, enhancing customer satisfaction.• Conducted outbound calls to clients for payment follow-up on orders, ensuring timely collection and maintaining positive client relationships.• Liaised effectively with content writers and editors to address and resolve client inquiries or complaints, facilitating smooth communication and ensuring high-quality service delivery.

• Managed B2B general inquiries, addressed payment-related concerns, and facilitated merchant enrollment via live chat and email, enhancing client satisfaction and operational efficiency.• Collaborated with various departments to resolve internal and external issues, ensuring seamless communication and swift resolution of client concerns.• Monitored merchant and gateway performance, conducting comprehensive payment gateway testing in both live and staging environments to ensure system reliability and early detection of issues.

• Executed essential back-office tasks for the bank, ensuring smooth and efficient daily operations.• Updated and managed client details, implemented financial advisors' access restrictions, and reviewed documents for third-party authorities, maintaining data integrity and compliance.• Trained and onboarded new team members, providing guidance on tool usage and basic operational tasks, contributing to their rapid integration and skill development.• Assisted team members in resolving complex issues, offering valuable insights, and guiding them through document reviews and approval processes to ensure accuracy and compliance.• Designated as the primary point of contact in the absence of mid-management, demonstrating leadership and ensuring continuity of operations.• Contributed to maintaining and updating the knowledge base, keeping it comprehensive and up-to-date, which facilitated efficient problem-solving and informed decision-making.

• Greeted and collected essential data from clients, ensuring a welcoming and efficient check-in process.• Assisted in various dental procedures, both surgical and non-surgical, providing necessary support to the dentist.• Prepared and organized dental instruments and materials required for treatments, ensuring readiness and efficiency during procedures.• Cleaned, sanitized, and autoclaved instruments to maintain a sterile environment and adhere to infection control protocols.• Maintained cleanliness and sanitation of the dental chair, tools, and equipment, ensuring a safe and hygienic workspace.• Provided chair-side assistance during dental procedures, including suctioning, passing instruments, and preparing materials.• Educated patients on oral hygiene practices and post-operative care instructions, enhancing patient understanding and care compliance.• Managed patient appointments and schedules, ensuring timely and organized treatment plans.• Updated and maintained the patient database, accurately encoding notes from dental procedures and requests.• Verified client insurance details through calls, ensuring accurate coverage information and smooth billing processes.• Encoded dental procedures and generated invoices for billing, streamlining financial operations and record-keeping.• Monitored and maintained inventory levels, checking both physical stock and system records to ensure accuracy and availability of supplies.• Coordinated with dental labs to ensure timely delivery of dental prosthetics and materials.• Managed patient records and ensured confidentiality, and maintaining data security.• Provided post-treatment care and support, including discussing recovery steps and scheduling follow-up appointments.• Handled the preparation of dental impressions and molds, assisting in the creation of accurate dental prosthetics.• Maintained patient comfort and managed patient anxiety, ensuring a positive experience during dental visits.

• Meet with clients to understand their needs, preferences, and budget for the event.• Provide recommendations on event themes, venues, and catering options.• Create detailed event proposals and plans, including timelines, budgets, and logistics.• Design event layouts and setups, considering factors like seating arrangements, decor, and flow.• Identify and negotiate with vendors for services such as venues, entertainment, decorations, and equipment rentals.• Manage contracts and ensure all vendor services are delivered as agreed.• Arrange transportation, accommodation, and other logistical details for the event.• Ensure all necessary permits and insurance are obtained.• Collaborate with clients and catering teams to develop menus that meet the client’s preferences, dietary requirements, and budget.• Coordinate tastings and finalize menu selections.• Oversee the preparation and presentation of food and beverages to ensure food safety and quality standards are met.• Hire and manage catering staff, including chefs, servers, and bartenders.• Schedule staff and assign roles and responsibilities for the event.• Supervise the setup of the event, ensuring all elements are in place according to the plan.• Coordinate the timing of activities, such as speeches, entertainment, and meal service.• Handle any issues or emergencies that arise during the event promptly and efficiently.• Ensure the event runs smoothly and adheres to the schedule.• Oversee the breakdown and cleanup of the event site.• Ensure all rental equipment is returned and the venue is left in good condition.• Collect feedback from clients and guests to assess the event's success and identify areas for improvement.• Track expenses and ensure the event stays within budget.• Maintain detailed records of all event-related documents, contracts, and communications.• Update databases and create event reports for future reference.

• Executed a variety of administrative and operational tasks to support day-to-day business functions.• Managed recruitment, time-keeping, and manual payroll processes, ensuring accurate and timely payroll distribution.• Resolved customer complaints and disputes by providing effective solutions and maintaining high customer satisfaction.• Coordinated with suppliers, event venues, and manpower agencies to streamline operations and ensure smooth event execution.• Implemented a POS system to digitize inventory management, sales tracking, and cash flow monitoring, enhancing overall operational efficiency.• Identified and secured new locations for business expansion and night markets, driving growth and increasing market presence.