Glenn Veil Email & Phone Number

Bozeman, MT, US

New York, New York, US

Bozeman, MT, US

• Built a complete Engineering department from a small nucleus of software developers. Enabled teams to consistently deliver value to our clients and create a much more satisfying experience for them in terms of.
• Led the implementation of a cross-functional team structure that aligned all departments around meeting business objectives which resulted in clear priorities, informed decision-making, and improved communication.
• Established and led the following functions: Architecture, Development, DevOps, Product Management, Quality Assurance, and Technical Support.
• Created a quality assurance team that improved our defect removal efficiency from 64% to 82% in one year.
• Provided the direction and leadership necessary to improve the platform from 98.0% uptime to 99.99% uptime less than two years.
• Guided and supported a Technical Support team that achieved a customer satisfaction rating between 80-90% over an 18 month period.

Berlin, Deutschland (DEU), DE

• Led and supported agile teams responsible for white-label mobile and web applications in the transit product suite, while planning and executing strategic initiatives that aligned with company goals.Highlights:
• Planned, staffed, and guided the release of a fully redesigned version of the white label mobile ticketing application, improving the average store rating from 2.5 to 4.7 stars.
• Continually improved development processes and practices to drive higher levels of predictability, resulting in 70% of planned releases being completed on time or early.
• Established inclusive architecture oversight and technology working groups, resulting in a broader understanding of the architecture and highly collaborative technology decisions.
• Promoted practices that dramatically improved diversity and inclusiveness, raising technology staff ratios for women and minorities to the average of the region. (19.2% women, 14.1% minority)

Berlin, Deutschland (DEU), DE

• Helped the team get its footing and mature during a period of constant change that included an acquisition, closure of an office, organizational restructuring and growth of the company from 40 to 120 people.Highlights:
• Introduced cross-functional teams and “just enough” process to deliver software more systematically, setting up the successful delivery of a 1.5-year backlog of undefined, unplanned and under-resourced projects with.
• Championed a shift to a product-centered organization rather than building client-specific features, leading to dramatic improvements in prioritization, planning, and overall productivity.
• Continuously improved all aspects of software delivery in collaboration with the Product team, reducing the difference between the planned and actual release date for all new products and features from 122 days late to.

• Enabled internationally distributed cross-functional teams to consistently and predictably deliver high-quality software with minimal friction.Highlights:
• Created an environment that encouraged high levels of autonomy and accountability where people felt supported and valued, resulting in a retention rate of 96% over 3 years and delivery of 92% of features on or before.
• Achieved aggressive continuous delivery goals in the face of strict change controls, increasing the production deployment frequency from every 8 weeks to weekly.

• Guided the distributed team through an acquisition by Barclaycard and paved the way for them to launch a new SaaS coupon and deal certificate platform product in the U.K. on time and under budget.Highlights:
• Recruited aggressively to scale the distributed team from 15 to 35 people in 4 months, fully staffed product efforts in the U.S. and U.K. markets two months ahead of schedule.
• Advocated agile practices and demonstrated success utilizing them, gaining acceptance of agile and igniting a large-scale movement across Barclaycard.
• Ensured compliance with corporate policies and negotiated approaches to meet them with minimal impact on the team, preserving the independent startup spirit of the team.

• Member of a distributed team that brought a highly successful SaaS coupon and deal certificate platform for advertisers, publishers, and broadcasters to market. Highlights:
• Contributed to the aggressive delivery of a high-quality MVP, realizing revenue within three months of starting development.
• Continuously deployed features and enhancements that increased customer engagement and won new business, increasing revenue at a monthly compounded rate of 50%.

Greenwich, CT, US

• Led the team responsible for strategic technology initiatives. Dramatically improved developer productivity and modernized system architecture.Highlights:
• Removed circular dependencies from a one million line Java EE code base, improving productivity across the company by decreasing the build time by 20 minutes for 100+ developers.
• Refactored the system to a service-oriented architecture and corrected problematic dependencies, enabling capabilities such as service-level builds, deployments, monitoring, and scaling.

• Managed the teams and technology powering the online stock brokerage and back-office system. Objectively addressed technical and organizational challenges to improve financial performance.Highlights:
• Saved hundreds of thousands of dollars in lost commissions and restored customer confidence by immediately addressing technical issues that caused a series of major outages.
• Migrated the homegrown online brokerage platform to a service provider platform, reducing operating costs by 50% and delivering a better user experience.

Contributed to the development of one of the most advanced and scalable permission-based e-Mail marketing systems in the industry.

Created a lightweight persistence layer for an application used to configure and manage an SSL VPN product.

Mountain View, CA, US

Designed and developed applications to support trusted online B2B transactions using PKI, data aggregation and data analysis.

Member of a small development team that brought the first online brokerage to provide an automatic dollar-cost averaging investing program to market.

Waco, Texas, US

Researched software development practices and learned a broad set of programming languages to support development of course curriculum.

Created applications that improved the productivity of project estimators and streamlined the production of customs clearance documentation.

M.S., Information Systems

B.S.