•Team Management - Supervise Program Associate, interns, fellows, and 17 market ambassadors.•Event Coordination - Plan and manage logistics for 50 community pop-up events, including volunteer activations and group tours.•Partnership Management - Maintain relationships with 22 market and community partners.•Financial Oversight - Manage invoicing, inventory, and bulk orders for pop-ups.•Marketing and Communications - Develop and manage social media content and create promotional materials using Canva.•Volunteer Engagement - Organize volunteer activities, including appreciation events and Unity Day.•Resource Coordination - Source and arrange for free resources, nutritionists, and cooks for cooking demos for market engagements.•Administrative Duties - Utilize Asana, Salesforce, and other tools for task management and communication.

•Team Management - Supervise Program Associate, interns, fellows, and 17 market ambassadors.•Event Coordination - Plan and manage logistics for 50 community pop-up events, including volunteer activations and group tours.•Partnership Management - Maintain relationships with 22 market and community partners.•Financial Oversight - Manage invoicing, inventory, and bulk orders for pop-ups.•Marketing and Communications - Develop and manage social media content and create promotional materials using Canva.•Volunteer Engagement - Organize volunteer activities, including appreciation events and Unity Day.•Resource Coordination - Source and arrange for free resources, nutritionists, and cooks for cooking demos for market engagements.•Administrative Duties - Utilize Asana, Salesforce, and other tools for task management and communication.

•Event Coordination - Assisted in executing community pop-up events and volunteer activities.•Answered calls and addressed inquiries from shoppers and volunteers.•Used Salesforce to manage volunteer shifts and recruitment, created volunteer opportunities, and coordinated attendance.•Participated in resource and volunteer fairs and created a monthly volunteer newsletter.•Administrative Support - Provided additional volunteer support and managed text alerts for market updates.

•Claims Management - Resolved claims discrepancies and submitted appeals using nThrive and MMIS.•Eligibility Verification - Verified patient eligibility and managed communication with MassHealth.•Appeals and Waivers -Created and submitted appeals for underpaid services; handled 90-day waivers for denied services.

•Team Management -Trained new employees and managed a team of two.•Discrepancy Resolution - Addressed claims discrepancies and conducted performance evaluations.

•Claims Processing - Managed and consolidated claims; recouped $1.5 million in debts.•Account Management - Researched discrepancies, negotiated settlements, and verified benefits.

•Processed EDI files and credit card payments to patient accounts.•Reconciled daily transactions and recovered unposted cash.•Managed file coordination and issued refunds for overpayments.

•Distributed medical bills to attorneys and insurance companies after thorough research.•Processed debits and refunds for patient accounts efficiently.•Utilized Meditech and Excel to document transfers, refunds, and itemized bills.

•Checked in and out approximately 50 guests daily, ensuring smooth arrivals and departures.•Delivered concierge services for Greater Boston and surrounding areas, enhancing guest experiences.•Handled and directed phone calls efficiently, addressing guest inquiries and requests.•Processed cash and credit card transactions accurately and securely.•Managed hotel reservations and the booking system to optimize occupancy and guest satisfaction.•Resolved guest issues promptly, ensuring high levels of customer satisfaction.•Earned Employee of the Month recognition in March 2011 for exceptional service.

Assisted approximately 100 customers daily by locating merchandise and promoting sales; increased sales by recommending items in the fitting rooms.Processed transactions at the register, handling an average of $4,000 in cash, credit card, and check payments daily.Maintained store presentation by organizing, folding, and hanging merchandise to ensure a clean and professional appearance.Awarded Employee of the Year in 2009 for outstanding performance and dedication.