Gonzalo Andrés Vera Muñoz Email & Phone Number

Santiago

We have implemented national coverage solutions such as IFE Laboral, Subsidio Protege, Vuelve y Contrata. Subsidies of very high impact and that require technological solutions of high availability. We have automated 95% of Sence's manual processes and we have managed to reduce the attention and response times to citizens considerably thanks to the technological contribution. We migrated to Azure and Sence is the only 100% public cloud service, which strongly impacts mitigating the risk of operational continuity failure and improving disaster recovery times. Successful migration of our entire Data Center to Azure with 24-hour service interruption. (+300 Databases, + 100 Applications +90 VMs and 4 Dev Test Pre/Prod Environments)

Santiago Chile

• Developed and implemented customized data management strategies, optimizing data analysis and data-driven decision-making for clients in the transportation sector.• Led the implementation of information security policies and procedures, ensuring confidentiality and integrity of data in all operations.• Directed a team of data analysts and scientists, developing predictive models that allowed clients to anticipate demand and improve operational efficiency.• Utilized data visualization tools such as Tableau and Power BI to provide strategic insights to clients and executive leaders at Transafety.• Oversaw the creation and management of data warehouses, optimizing availability and access to critical data for decision-making.• Implemented HelpDesk services at level 1, 2, and 3, ensuring efficient and high-quality technical support for clients.

Providencia, Santiago

Led the development and implementation of CRM solutions based on Microsoft Dynamics for a variety of clients, customized to meet their individual needs and improve their customer relationship management. • Oversaw data transformation projects for clients, restructuring their data flows to improve the consistency, quality and accessibility of data in their CRM systems, which significantly improved the efficiency of their sales, marketing and customer service operations. • I was instrumental in the development and implementation of data governance policies for clients' CRM systems, ensuring data security, compliance and privacy, resulting in zero security breaches across all projects. • Worked closely with clients to understand their business needs and translate them into data and CRM requirements for major retail companies. • Coordinated the integration of Microsoft Dynamics with other systems and applications in use by customers, facilitating a smoother data flow and improving operational efficiency. • Fostered an environment of data culture within the organization and among customers, training staff and customers in the best practices of data management and use of CRM. • Oversaw the creation of data warehouses for several clients, which allowed better data analysis and data-driven decision making.• Budgetary Control of the Area. • Management of Business Opportunities with the Commercial area

Postgraduate Degree, Public Administration, Managing And Public Policies

Ingeniero Civil En Informática, Information Technology

Diplomado Habilidades Directivas Y Gestión De Crisis, Ciencias Políticas

Diplomado En Administración Publica, Ciencias Políticas