Ramesh Reddy Email & Phone Number

✔ Over 22 Years of progressively responsible experience in application architecture,development, testing, documentation & application support✔ Certifications : ITIL 4 Foundation certified, ServiceNow Certified System Administrator, ServiceNow Certified Implementation specialist - IT Service Management, ServiceNow Certified Implementation Specialist - Discovery, ServiceNow Certified Implementation specialist - Customer Service Management✔ Over 17 years experience in ITSM Tools implementations including ServiceNow, VMWare Service Manager, HP PPM(Kintana) and Remedy.✔ Expertise in implementing ITSM functional areas : Incident Management, Problem Management, Change Management, Release Management, Service Catalog, Event Management, Knowledge Management, Service Level Management, Configuration Management(CMDB), Federated CMDB(Auto Discovery Tools) and Asset Management.✔ Extensive experience with System Integrations using REST, SOAP Web Services and database integrations✔ Implemented ServiceNow integrations with Workday, CA Identity Manager, Netcool Event monitoring system, SCCM 2012, LDAP/LDAPS, Active Directory, Aveksa, Polarion and SAP Solution Manager.✔ Experience implementing ServiceNow Customer Service Management Application.✔ Experience implementing ServiceNow HR Application.✔ Experience implementing Security Incident Response Application.✔ Experience implementing Security Operations modules.✔ Experience working with CreateNow custom/scoped applications.✔ Experience working with Service Portals and custom widget creation.

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  Sri Venkateswara University

  It Applications Development