Gilbert (Vasquez) Sagun Email & Phone Number

Al Khobar, Eastern, Saudi Arabia

Key Deliverables :* Assist Pre-sales with Information Technology professionals within the company to ensure hardware is available for projects and working properly* Supporting the sales team with all technical related queries. * Work with backend Vendors/OEM to perform PoC (Proof of Concepts) and demonstrations.* Analyze current technologies used within the company and develop steps and processes to improve* Providing post-installation follow-ups * Designing and installing customized software and hardware solutions for the customer.* Account for possible project challenges or constraints and proactively seek to manage challenges* SME and tech-Pilot for high stake Technical Escalations and Root Cause Analysis on HPC/HPS Technical Issues.

Expec Computer Center, Dhahran, Saudi Arabia

Vendor HPC and Storage Systems Support Engineer at Saudi Aramco Projects. Acting as primary focal contact on all Technical Aspects of the projects.Core Duties and responsibilities :Deploy, monitor, and maintain nodes/servers and shared network storage systemsAssist Backend OEM support for Failure Analysis and InvestigationsConfigure and troubleshoot TCP/IP networksBenchmarking/Tuning and automating task via scriptingMaintain documentation for system installations and upgrades spanning the design, testing, implementation, and operational phasesMaintain production and test environments supporting both regulated and business systems areasProactively recommend, test, apply, and support upgrades, patches, new applications, and equipment as neededProactive monitoring and tuning to prevent potential outagesProvide infrastructure support and technical mentoring for more junior staffRespond to 24/7 IT systems monitoring alerts as necessary

Al Khobar, Saudi Arabia

.Duties and responsibilities• Responsible for assisting the Store Manager in building profitable PC Klinic activities.• Responsible for building coherent and trustful PC Klinic team making sure they form an effective unit.• Execute marketing and sales programs developed for the PC Klinic and advise management with any changes or upgrades needed.• Developing a PC Klinic customer support strategy to achieve high level of customer satisfaction and loyalty.• Devising and implementing systems to improve quality of service and build an in-house knowledge base and technical support database.• Ensuring that our company is registered as Authorized Repair Center accreditations with major suppliers.• Coordinate with Sales Advisors and Corporate Sales team to promote PC Klinic services and provide the technical support required.• Attending to customer complaints and review periodically customer survey and complaints reports to introduce necessary changes.• Ensure that customer technical tracking system operates efficiently and that customers and CSD access on line access to information and updates.• Reviewing daily PC Klinic performance reporting on new logs, delivered units and outstanding units and reasons.• Evaluating budget performance in comparison with actual sales and discuss variations with Store Manager.• Initiating and controlling the RMA procedures and ensure that they are timely returned to customers.• Review daily, weekly and monthly PC Klinic performance analysis and highlight weaknesses and ensure that corrective measures are established.• Conduct weekly meetings with the PC Klinic staff for discussing problems, solutions, new services and relationships with suppliers, internal policies, procedures etc

Al Khobar, Saudi Arabia

Duties and Responsibilities:* Provided all IT support for servers, network devices, printers and desktops hardware / software.* Install, configure, and maintain Windows laptops, workstations, servers and peripherals* Assist in monitoring and managing all backups as well as remote systems at the co-location.* Support 3rd party applications and end users with wide array of issues from connectivity to routine software issues* Maintain Windows workstation and server images for quick deployment* Perform routine maintenance tasks for server room environmental and monitoring equipment, and ensure proper contractor performance of those maintenance tasks the contractor must perform.* Help provide training and tools for Nesma users to enable them to successfully use the network, operating systems, applications, and databases.* IT equipment and software purchasing* Assisting with IT inventory and tracking

Bachelor, Computer Science

Education record