Greg V. Email & Phone Number

Denver Metropolitan Area

Denver Metropolitan Area

Denver, Colorado, United States

o Utilized software expertise to provide world class, front line customer service via telephone and emailo Assessed and expeditiously delegated client needs across multiple departments within the companyo Triaged client requests while maintaining company expectationso Trained on Zendesk and Close CRMs

Colorado, United States

Previously an Ancestry companyo Delivered front line support to customers in the use of online productso Provided first contact response to issues via email and phoneo Maintained multiple databases containing thousands of clientso Initiated proactive problem solving in order to provide exceptional customer serviceo Adhered to multiple internal and third party deadlines across all six US time zoneso Assists in employee deployment and on the job trainingo Fluent with SmarterTrack CRM

Colorado, United States

My department was acquired by Legacy.com in the spring of 2021.

Cambridge, Massachusetts, United States

Shift Leader, ERS Specialist, Certified Origins Trainer January 2016 to Dec. 2017o Oversaw training/supervising for up to 15 different employees in a fast-paced coffee shop environmento Instructed new employees on the proper use of the Aloha POS systemo Coached employees on espresso bar operations and administered barista certificationso Organized daily finances through the reconciliation of cash drawers and safe via daily reportingo Assured product compliance through company standards and procedureso Decreased company waste through effective inventory management

Cambridge, Massachusetts, United States

Attained Barista certification in September, 2015o Steamed milk to safe temperature, pulled appropriately timed espresso shots, crafted latte arto Diagnosed and fixed mechanical malfunctions with coffee equipmento Provided exceptional customer service by engaging with customers about different types of coffee and preparing bags of ground/whole bean coffeeo Ensured correct item entry to maintain an accurate inventory

Cambridge, Massachusetts, United States

Front of house, usher, and bartender.

Massachusetts, United States

o Directed groups of 10-15 at risk youth through an award winning out of school arts programo Educated students using theatre as a catalyst for building self-respect and confidence through the development of skills such as listening, teamwork, conflict resolution, and problem solvingo Guided the development of fundamental theatrical skills by teaching improvisation, articulation, and vocal control

Massachusetts, United States

o Oversaw all standard operational tasks within a dynamic and high volume theatre box officeo Spearheaded excellent customer service practices through the training and advancement of all front of house staffo Facilitated weekly staff meetings in order to improve day to day operations based on managerial and customer feedbacko Ensured advancement of company goals through the implementation of special offers, donation packages, promotions and ticket sales through the use of Theatre Manager (CRM system)o Prepared and distributed daily general ledger reconciliation, credit card processing, and attendance reports for department directors

Massachusetts, United States

o First point of contact for all incoming patron and business needso Assisted with administrative and technical support including upkeep of office equipment (telephone system, Ricoh copier, Pitney-Bowes postage machine, routers, printers)o Managed all organizational shipping and receiving needso Scheduled and filed paperwork for venue rentalso Prepared and distributed agendas and minutes for all staff and board meetingso Organized local auditions and ticket exchange programs throughout the Berkshires

Massachusetts, United States

Vermont, United States