Gerry Wallace Email & Phone Number

Chicago, Illinois

Oversee development of software solutions, consulting, training, inventory management and integrated professional services for the U.S. retail automotive industry. Develop additional services and system integration products. Supervise account managers and junior account executives. Train newly hired account executives and present training and workshops to key accounts. Mentor Account Development team in customer service, sales, retention, and analytic skills to ensure achievement of sales goals. Deliver motivational presentations and training seminars for the National Automotive Dealers Association and other organizations. Create best practice blogs.♦ Maintained near 100 percent customer satisfaction index scores in fast-paced, top-producing environment.♦ Led company from startup to a #51 ranking on the INC 500 list. Company listed as 4th among software companies in 2014. ♦ Consistently achieved top producer status in multimillion dollar sales arena.

Hampton, Va

Directed the day-to-day operations and profitability of a 65-employee dealership. Managed and motivated staff members. Created Inventory Management System to track turns, days to sell, and ROI for stocking.♦ Revamped operations of underperforming auto dealership to achieve $30 million value within 18 months. ♦ Exceeded 30-year sales record for service department.♦ Improved Customer Service Index (CSI) scores 12 points; while slashing variable expenses by 15 percent.

Norfolk, Virginia

Led Mid-Atlantic operations. Managed and trained eight district managers across five states. Designed and implemented client manager compensation plans to reward focus on client goals and help company achieve increased market penetration. Revised Financial Services Training Curriculum. Earned President’s Award for achieving top producer status.♦ Two-time recipient of President’s Award as top associate in the U.S., Canada, and the United Kingdom.♦ Earned multiple Honor Ring awards for achieving highest percentage over objective.

Newport News, Virginia

Led human resources activities for large regional auto group of 14 franchises, including hiring, training and motivating a diverse team of service advisors, financial managers, technicians, office staff, sales managers, and other staff. Administered AVA/Predictive Index to evaluate staff personality profiles. Converted dealership from a conventional shop into a team shop and developed compensation plan to support the transition. Designed and implemented performance improvements for vehicle inspection and work-flow processes.♦ Increased Customer Service Index (CSI) standards by more than 15 percent while increasing units per repair order by 20 percent.♦ Implemented first Reynolds and Reynolds Electronic Repair Order System and Scheduling.

Vienna, Virginia

Managed Financial Services Department in large new vehicle dealership. Ensured adherence to all franchise, state, and federal regulations. ♦ Achieved largest sales volume in Toyota Mid-Atlantic States during second month on the job.

Norfolk, Virginia

Recruited and trained district managers. Set up financial services departments. Analyzed and established noncontrolled/controlled foreign corporations for reinsurance. Implemented group training and certification programs.♦ Doubled district sales in first year, achieving a 300 percent increase over targeted objectives.♦ Earned region’s Honor Ring for highest percentage over objective and President’s Award as top associate in the U.S., Canada, and the United Kingdom. Achieved 130% of bonus for 15 consecutive 6 month periods.♦ Increased revenue from $4.5 million to more than $32 million in six years.

Batchelor Of Science Business Administration And Economics

Education record