Greg Warren Email & Phone Number

Manchester, Tennessee, United States

We are a full service restoration company that focuses on providing first class service to our clients. We provide water, fire, mold and Covid remediation services.

Tullahoma, Tn 37388

ROLE: Deliver executive leadership across IT, HR, talent acquisition, fleet management, and payroll functions. Facilitated high-level development, implementation, and support of business value projects and HRIS initiatives. Spearheaded employee development, performance management, organizational objectives and long-term tactics, and partnership management.KEY ACHIEVEMENTS: ➢ Established total company HR and technical vision. Skillfully shaping forward growth and business direction. ➢ Increased speed and efficiency for new vehicles acquisition while lessening maintenance costs.Executed Fleet Management program for 80+ vehicles. ➢ Produced significant manhour savings with optimized processes. Leveraged fleet inspection program. ➢ Lowered fuel management cost 13%. Created program to improve purchasing, track expenditures, and lower costs. ➢ Reduced turnover by 45% and opened additional lines of revenue. Led development of 2 separate spinoffs. ➢ Delivered $1M in cost savings. Overhauled disaster contract and standardization of financial spending.➢ Streamlined workflows with move to web and mobile version of PSA software. Headed complete execution of project. ➢ Generated improved customer satisfaction and elevated account management. Implemented Salesforce CRM across entire sales team

Tullahoma, Tn

ROLE: Headed team of 20 and clients inside the transportation sector while delivering complete IT services scope for North America staff and comprehensive client portfolioKEY ACHIEVEMENTS: ➢ Supported migration to ServiceNow. Created needed processes and workflows. ➢ Elevated employee engagement and skill sets.Introduced improved training materials and processes. ➢ Ensured proper emphasis placed on ITIL certification.Collaborated on Help Desk to Service Desk migration

Tennessee

ROLE: Delivered business and operations consulting services alongside training and leadership development, business development, and process re-engineering opportunities for major Fortune 100 clients.KEY ACHIEVEMENTS: ➢ Positioned IT team as #1 in sales for DIRECTV call centers.Boosted call center to #2. ➢ Increased sales revenue 40%+.Introduced sales and behavioral based quality training programs. ➢ Fostered increased agent awareness of premium programming and offerings.Defined needed business process improvements. ➢ Amplified agent motivation and results.Initiated incentive programs. ➢ Decreased errors 30% in part acceptance. Streamlined inventory control systems for government contractor. ➢ Provided training and business operations support to launch major franchise location.

ROLE: Supported change management functions, process improvement initiatives, and forward technology strategies as key adviser and leader to the customer service departments in pursuits of flawless service delivery. KEY ACHIEVEMENTS: ➢ Boosted sales 12%. Developed SOW to implement quality assurance model and redesign of training program. ➢ Generated $1M in annual savings. Deployed significant productivity gains via elevation of agent training and goal setting. ➢ Improved agent occupancy rates 20%.Concluded Avaya queue consolidation of 13 skills into 3 call types. ➢ Produced 30% increase in productivity, 10% reduction in after call work, and $1M cost savings.Headed impactful operational optimizations. ➢ Amplified customer satisfaction survey results 15%.Overhauled quality assurance programs. ➢ Ensured adherence to ITIL support model.Reorganized call center functions when needed.

ROLE: Directed multi-state gift and fuel card operations, 1.5K team, and full spectrum training, quality assurance, and project implementation.KEY ACHIEVEMENTS: ➢ Reduced new hire training time 50%. Created improved training program and associate credential process.➢ Increased gift card distribution 15%. Introduced SLA for distribution.

ROLE: Managed all operational functions and daily activities including staff recruitment and development, fiscal management, record and administration organization, student discipline, and program initiatives.KEY ACHIEVEMENTS: ➢ Decreased needed discipline 12%.Created and introduced staff awareness and student discipline program. ➢ Drove implementation of educational software (Plato). ➢ Boosted reading levels 25%. Deployed “reading tutor” program.

ROLE: Guided team of 25 and $8M budge with a leadership scope that snapped the delivery of client engagements and identification, design, and implementation of technology and creative business solutions. KEY ACHIEVEMENTS: ➢ Produced processing volume increase of 30%. Additionally, increased revenue per square foot, and high-margin special orders.

ROLE:Led across team of 300 while elevating business processes and supported critical business strategies inside processing environment with 25K weekly transactions. KEY ACHIEVEMENTS: ➢ Implemented new state-of-art software package.Leveraged outstanding command of project management methodologies. ➢ Deployed Shared Service Center.Decreased financial data processing 40%, eliminated payroll and billing errors, and improved accurate billing processes

ROLE: Oversaw team of 30 in support of 5.5K staff members with leadership of large-scale consulting and implementation projects across human resources, payroll, call center implementations, software development (SDLC), information technology, and business process transformations.KEY ACHIEVEMENTS: ➢ Elevated salary planning turnaround by 40%. Designed Lotus Notes business applications.➢Generated $850K in additional revenue.Expanded “add-on” sales to clients.

Mba, Management Information Systems

Bs, Business Adminstration And Computer Information Management

Activities and Societies: Student Government, Baseball Team