• Coordinate the receipt of Advance Notice forms, ensuring compliance with payer requirements and timely processing of claims.• Conduct thorough investigations of incomplete or inaccurate orders and communicated directly with patients and physicians to resolve discrepancies, improving operational efficiency.• Leverage data insights to analyze territory performance and deliver actionable updates to account managers, enabling proactive client support strategies.• Ensure the accurate and efficient processing of microdissection charges for patient or insurance billing.

• Enable CF patients and caregivers access to medication therapy via monitoring and reviewing prior authorizations, benefits investigations, and copay claims for commercial and government insurances• Navigate healthcare reimbursement landscapes and counsel patients regarding reimbursement processes andfinancial assistance options: screen and assess for alternative patient assistance options accordingly. • Cultivate on-going, effective working relationships and collaborate with medical team and specialty pharmacies to successfully support patient, center, and pharmacy dynamics. • Work closely with CF patients and respective caregivers via personalized product support and guidance; provide ongoing adherence support through educational resources, exercising excellent communication and listening skills. • Manage patient support via SalesForce CRM and various platforms, accessing and assessing real-time data in support of patient care, treatment compliance, and therapies.• Trouble shoot ongoing reimbursement issues; liaise with external partners to support with insurance statuses, appeals/denials, and affordability concerns • Provide bi-weekly updates to center account manager on territory circumstances, gleaning trends and patterns via analytical tools and territory dynamics • “OneGPS” committee member, supporting colleagues through organizing social events in an effort to ensure strong morale and community i.e., New Employee Welcome Committee, Socials, and Awareness Events

• Worked in a fast-paced healthcare practice to act as a resource to patients and colleagues regarding business processes for registrations, referrals and collections.• Coordinated with clinics and practices to transmit patient referrals, leveraging EPIC for processing. Processed referrals, worker’s compensation, and motor vehicle claims required to bill insurance companies and patients. • Completed front end billing functions to balance and reconcile daily cash collections for the practice and order cash supply as needed for the practice• Followed up on work queues within EPIC to filter and identify patients with outstanding balances and referrals; notified patients accordingly • Verified patient demographics and insurance details, collected co-pays, and ensured patients signed all necessary waivers and HIPAA forms. Registered and checked in patients.• Offered financial counseling and guidance to patients with outstanding balances (e.g., setting up payment plans, options for handling unpaid balances)

• Investigated up to 5000+ merchant accounts and ~1000 credit card transactions daily to determine validity; monitored accounts for fraud, credit and legal risk based on underwriting guidelines and credit worthiness • Applied knowledge of fair lending issues, rules and various internal and external policies and regulations that directly impact the line of business.• Reviewed merchant accounts; requested financial statements as needed to address questions/concerns related to credit card transactions. Analyzed potentially fraudulent transactions and resolved discrepancies as they arose• Collaborated, partnered, and developed relationships with merchants, third-party agents, and banks to request/review various formats of financial statements, determine financial risk, obtain collateral, and monitoring • Counseled merchants on credit card regulations and resolved merchant agreement conflicts as needed while maintaining excellent customer service and company integrity • Evaluated and presented reports to Credit and Senior Management team with insights on accounts with reputational or financial risk to the organization based on financial statement and industry comparative analysis.• Managed chargebacks, funding issues, and collected money on merchant accounts with outstanding balances, further mitigating risks • Trained incoming Risk Analysts on optimal merchant account monitoring and confidentiality in respect to the most up-to-date regulations

• Inspected 50+ automotive purchase orders daily to ensure accuracy of purchased items and invoice totals• Created daily pickup schedules for truck shipments, requiring consistent, strong communication • Prepared invoices using QuickBooks listing items sold, amounts due and credit terms; managed invoice totals by calculating and ensuring accuracy of up to $200,000/day of invoices • Supported warehouse as needed by ensuring the packaging of 100+ parts/day for delivery of items sold to customers

• Communicated with ~50 clients daily to provide services including processing deposits and payments; provided confidential account information upon request and proof of account ownership• Managed the ordering of daily supply of cash, including the counting of incoming and outgoing cash for shipment totaling $250,000 weekly • Effectively referred banking products, such as checking and savings accounts; achieved referral goals by identifying customers’ financial needs, educating and cross selling appropriate products and services• Resolved customer conflicts including disputes and erroneous bank fees.

* Executed filing, copying, and faxing documents* Implemented bookkeeping and data entry* Received calls and messages* Answered inquiries from people entering into business