- Monitor and validate daily collections, transit, and deliveries to meet TMS standards, addressing any deviations promptly.- Report and track customs events for cross-border shipments, fostering collaboration between teams.- Implemented process improvements with carriers such as ALA and Egoba to enhance efficiency and service quality for clients like Eaton and the integration of EDI.- Spearheaded the adoption of new software solutions within the team to streamline daily operations and enhance productivity.- Facilitated weekly team meetings to foster better communication and empathy among team members, resulting in improved collaboration and morale.- Collaborated with Business Development and Analytics (BDA) teams to develop new Tableau dashboards and Excel systems, reducing manual input and optimizing data management processes.

- Successful acquisition and management of mortgage loans for individuals and SMEs at RM Capital Creditaria.- Close collaboration with financial institutions to assess and recommend financing solutions.- Comprehensive oversight of the credit application and approval process, ensuring efficiency for clients.- Establishment and maintenance of productive relationships with clients and financial institutions.- Effective use of Office 365, CRM Zoho, and Notion to streamline processes and enhance operational efficiency.

- Small Business Owner: Founded and successfully managed a tote bag business, attracting customers who appreciate quality and personalized designs.- Digital Marketing: Led marketing strategies on Instagram with a base of over 2,000 organic followers, showcasing design creativity using Photoshop, Illustrator, and Canva.- Operational Efficiency: Skillfully used Excel, Word, PowerPoint, and Notion for efficient business operations, including order tracking, customer relations, and project management.- E-commerce: Implemented efficient shipping strategies through Mercado Libre and various courier companies in Mexico, ensuring fast and reliable nationwide deliveries.- Nationwide Exposure: Actively participated in conventions across the country, strategically increasing brand visibility and generating sales for my business.

- Provided high-quality technical support and exceptional customer service in English.- Enhanced communication and problem-solving skills through direct interaction with customers.- Thrived in a dynamic environment, strengthening teamwork capabilities for efficient response to technical inquiries.- Demonstrated commitment to customer satisfaction through effective communication and proactive problem resolution.- Contributed to team success by delivering high-quality service and establishing meaningful connections with customers.