Gwen Andersen Email & Phone Number

Wichita, Kansas Metropolitan Area

 Support clients as needed, building relationships while conveying company opportunities to support client needs. Research and prepare proposals to include coordinating with technical resources and vendor partners to secure best pricing for customers. Track customers utilizing ConnectWise and quote through Connectwise CPQ. Manage company-wide renewals for manufacturer and third-party software and hardware maintenance renewals. Includes licensing and hardware for Microsoft NCE, SAAS, firewall, WAP, Aruba, Adobe, UPS, Dell and any other new or renewal needed. Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution. Proactively provide regular communication with clients and facilitate customer issues with additional resources as needed. Research hardware with Dell and prepare quotes, deal registrations and company standards as required per each client. Support internal resources as needed by developing proposals, coordinating with manufacturer or vendor resources for pricing or preferred registrations and following up to other internal customer requests as assigned.

ITSA Leasing Support II September 2018-Present Order, track, and bill desktops and laptops within the responsibility of ITS lease program and Apple purchase program. Contact to lease vendors and Apple purchase representative. Organize the return of leased workstations and surplus of purchased machines. Coordinates with University Property Control and ITS staff to provide timely documentation for the annual University inventory. Provide oversight to the campus copier lease program. Develops and implements new processes as well as continuous evaluation and improvement of existing processes within ITS Business Administration. Provide oversight to daily operation of ITS warehouse. Supervision of other leasing team members, both staff and student workers.Office Support Associate August 2017-September 2018 Assist in ordering, tracking, and billing of desktops and laptops. Provide customer support for status of requests for desktops and laptops. Assist in daily operations of the ITS warehouse. Perform general technical maintenance tasks as part of the leasing process such as reformatting hard drives, replacing hard drives and computer components and other related technical tasks.Office Support Associate February 2017-November 2017 Prepare, enter and distribute ITS department time records utilizing Banner, Outlook calendar, Microsoft Excel and Microsoft Word. Verify, enter, copy and process invoices and payments into QuickBooks, Excel and Pinnacle. Process and distribute monthly billing to internal and external parties.

 Manage marketing, accounting, and inventory for 2 MLM networks. Create promotional materials utilizing Microsoft Word, PowerPoint, Publisher and Pagemaker. Create and maintain all necessary records for accounting and tax purposes. Provide customer service for customer base and team. Create and maintain business and sales records for team. Provide one-on-one distance training for all team members.

 Researched help desk software packages for implementation. Supervised 5-8 technicians split between telephone support and live assistance for help desk covering multiple company sites across the country. Provided backup telephone duty on help desk answering questions and routing call to appropriate person for solution.

 Setup and managed Help Desk for 300+ user Novell network for regional offices. Configured and installed hardware and software for the agency. Wrote and designed manuals to be used in in-house training classes for WordPerfect, Windows, and Excel.Office Manager Managed satellite office of advertising agency with staff of 5 people in office. Moved office location including all move details of movers, space, organization, communications and customer support. Made all travel arrangements for office staff including overnight client meetings and week long trips to company headquarters. Produced monthly client reports including graphs, charts and graphics using Microsoft Office. Organized office filing all reports by client and date. Managed front desk.

 Designed and produced sales support literature, pieces and brochures. Assisted in desktop publishing, graphic production and staff computer training for publication of the Regional Solid Waste Management Plan for North Central Texas. Trained staff in proper use, care and maintenance of desktop workstations. Provided onsite hardware and software troubleshooting and repair.

Engineering Project Planner Development of management graphics and presentations for cost and operations reviews.Engineering Planner - Network Control Assisted in the development and implementation of a 100 user DEC computer network. Coordinated and conducted classes for network usage, WPSPlus, All-in-One and MultiMate Advantage II. Responsible for user support and for hardware and software trouble shooting.

Paralegal Certificate, Paralegal

Bs, Marketing

Activities and Societies: Band

Bs Marketing, Marketing