Gwen Bruce Email and Phone Number

Implement children activities for Afterschool programs for ages 3-18.Monitor and review all paperwork regarding the 4 locations ( Memphis, TN, Atlanta, GA, Arkansas, & Mississippi. Travel to the various locations to verify that all of the facilities are following government regulations and company policy.

Auditing and Processing Customer Relocation/Assignment expenses (productivity, cycle time, and quality goals)Communicated exceptions and / or adjustmentsApproved Customer Online Expense Reports for paymentReconciled cash and closing cost advances per client policy

Make collection calls dailyGive reconciled payment support to Cash Application Group to update customer accounts Send copies of deduction support to the Salesmen/ Account Manager and customers for follow up Prepared and send weekly billing recap Monitored and reviewed on a daily basis aging report to identify past due invoices Followed up with customer on past due invoices providing supporting documentation as needed Established Credit limits with B2BWrote-off and refunded small balances

Processed daily check/wire in MAS 500Account reconciliationsResearched and resolved deductions and discrepancies (chargebacks, (rebates, pricing, shortages, and discounts)Created monthly statementsMake collections calls, researched and resolved Wrote off small balances up to $5000.00Generated aging reports

Processed daily checks/wires (AS400) and input in ERP Accessed customer’s websites for past due invoices/payment history Generated invoices/ aging reports Created monthly statement reports Generated letters regarding debit/credit memo’s (pricing, promotions, returns) and /or past due invoices Researched and resolved chargebacks ( rebates, customer discounts and pricing)

Accounts Receivable- Cash Applications Reviewed, analyzed, and processed cash to customer’s accounts in SAP Accessed customer’s websites for past due invoices/ payment historyApplied manual wire transfers to customer’s accounts and secondary cash according to Credit Department’s instructionsOffset invoices and credits per credit department’s policyResolved discrepancies for internal and external customersWrote off small balances to resolve bad debtContact internal/external customer’s via telephone, emails and faxAssist team lead in duties such as training staff

Accurately process wires, checks, and customer requests (J D Edwards) Identified and assign unknown debits, credits and unapplied cash in the E-receivables, Oracle and SAP systemsRun business reports, including pivot tables on a weekly basis to confirm that the bank records and the posted amounts balanceResolved discrepancies, issues and questions for internal and external customers including customer retentionContacted internal/ external clients via telephone, email, or fax

Retrieved client information/contractsRetrieved aging reports of open invoicesContacted clients via email or telephone regarding opened invoicesSent monthly statement and invoices of transferee expensesResolved billing issuesJournal entries (write-offs, short pays, credit memo’s) Ran queries to establish client’s payment patternsProcessed client notes by invoices

Analyzed reactive and proactive fraudulent accounts Provided customer service- Corporate Liability and employee Sponsorship Reviewed accounts, resolve all billing issues Troubleshooting all technical equipment issues Educated customers on all products and services

Resolved account discrepancies, uncollected accounts, (prepare adjustments, write-offs, and refunds)Maintained accurate and complete records concerning collection activity on all accounts by documenting the internal systemsResponded to customer’s inquiries regarding account status by researching customer’s accounts thoroughly and document appropriatelyAddressed problems as they occur to prevent compliance issuesCompleted all weekly and monthly reports according to schedule