Gwen Chapman Email and Phone Number

• Primary responsibilities include daily operation and maintenance of medical device software applications and the system administration of attached workstations and printers, as well as assisting staff and users in problem resolution.• Responsible for the design, planning and execution of infrastructure to support new applications and technologies. Provide technical and procedural support as well as training of the medical device software applications to our end users. • Responsible for monitoring and administration of phone systems. • Involved in project planning, tracking, implementation, and support.

Temporary Contract• Responsibilities included the testing, diagnose and deployment of end user desktop hardware, OS and relevant applications to several new sites during opening construction. • Coordinating with vendors for hardware parts, repairs, and replacements. Testing of new software, system patches and operating system images for conflicts with existing applications using a defined test plan.• Create basic packages for software deployment. Setup, configure and maintain printers (local and network printers).

• Facilitates procurement and new hire setups, replacement and spare parts including fixing, upgrading and installing desktop/laptop workstations, phones and network printers.• Work with the system admin in basic service maintenance of our VPN/RDS/ADUC environment. Assist with spot fixes including changes to our current GPO and Azure environment.• Updated and maintained mail flow security including writing and updating our anti-spam/anti phishing policies that govern our exchange environment.

• Provided first contact computer help desk support via telephone, email and in person communication with end-users.• Responsible for tracking of all help desk ticket resolutions.• Other responsibilities included maintaining and deploying our VoIP service for 75+ users.

Quality Control Analysts are responsible for various quality control and audit review functions related to loans. Primary responsibilities include review of all commercial and consumer loan documents prior to delivery for accuracy and completeness; audit of new loans for compliance with bank policy and regulations, initiating corrective action as needed. Audit of various complex products and collateral include real estate, UCC, stock, mutual fund, SBA, agricultural, titled vehicles and attorney prepared documents including review of title reporting, environmental and appraisal documents. Other responsibilities include ensuring operating policies and procedures meet established objectives for accuracy, service quality, compliance, and efficiency. Offer advice, corrections and professional assessment of loan documents for lender and documentation team alike.

As Assistant Manager I specialized in a wide variety of tasks from general bank operations to sales and client development. Being a commercial banking store our team had the unique opportunity to assist our commercial clients with their deposit needs and serve as a first point of contact. When not working directly with clients I worked locally to develop small businesses and improve the overall welfare of my community by volunteering through our connect program. I frequently coordinated motivational moments and help reinforce Umpqua’s unique culture through mentoring other associates and assisting with the hiring processes. With a mastery of consumer and small business products I contributed to our team’s success in meeting our lending and deposit goals.

Responsible for oversight of all banking activities at SunTrust branch office located on high transaction health system campus. Provide bank customers with personalized assistance in establishing checking, savings, investment, small business and other accounts including small business lending and consumer loans. Provide excellent customer service and support to banking clients, as well as guidance and support to other banking staff at branch locations.

Serving high profile business clients in new, full service outreach financial solutions offering. Primary responsibilities include managing and enhancing new and existing client portfolios to enhance service delivery, client satisfaction and retention.