Gwen Purcell Email and Phone Number

-Respond to customer tickets in a timely manner, with a professional attitude and thoughtful response.-Insure users have full understanding of their issue and its solution-Escalate customer issues to appropriate team when needed.

- Oversaw teams of 6-9 Team Leads to ensure a good student community was maintained.- Created content to guide students through setup of their local installations of the tools needed to complete the course, and the use of those tools.- Created Schedule for Team Leads to be active/inactive in compliance with hours limits- Resolved interpersonal conflicts between students and Team Leads

Simple Pokemon Predictor: Lambda School, 2019 - Examined the importance of feature engineering on even a simple dataset with just some stats used in the games, and a random forest model. - Published blog post on this content that communicated technical concepts to non-technical readers Github Commit Analysis: Lambda School, 2020- Created skeleton and proof of concept for features of an app for optimizing productivity- Developed NLP feature for analyzing content of… Show more Simple Pokemon Predictor: Lambda School, 2019 - Examined the importance of feature engineering on even a simple dataset with just some stats used in the games, and a random forest model. - Published blog post on this content that communicated technical concepts to non-technical readers Github Commit Analysis: Lambda School, 2020- Created skeleton and proof of concept for features of an app for optimizing productivity- Developed NLP feature for analyzing content of commit messages using the python NLTK library Show less

Lead small group of students in 1:1 progress assessments and group standup meetings. Assisted students with any course related questions, whether I knew the answer, or had to help them find it.

Maintained LANs between air defense radars and the computers that processed their data. Maintained basic physical properties of the radars such as air filters, set up, and take down. Maintained basic generator maintenance.

Assisted customers with finding the product to meet their needs ie. GPS, cell phone, cabling, etc. Processed transactions using the cash register and corresponding computer.

Advised customers on products that would meet the technological needs. Assisted with troubleshooting hardware and software issues. Advised customers on the best cell phone plans for their needs.