Gwendolyn Stevens Email & Phone Number

Process invoices in a timely manner * Manage inventory and distribution of promotional items* Coordinate and book travel for Leadership team* Reconcile all credit card statements for Management team * Coordinate meeting planning and logistics for all company events * Handle /coordinate the People Matter Program (sympathy flowers, births, new hires)* Track budget and all new order of promotional product.* Post new positions on Ultipro( job website)* Responsible for all new hire logistics access. Ad hovac & at

* Managed posting of returns and defective /damaged goods* Maintained Excel spreadsheet for accounts over $100,000 per year

Processed incoming calls & faxes (averaging 75 to 100 Daily) * Set-up new customer accounts* Processed credit card and invoice payments

Processed large order and handled all aspects of accounts. Answered questions, responded to inquiries, and alleviated delicate situations with professionalism and sensitivity. Responsible for training and development of new Customer Service Representatives. Achieved 100% rating after quality control audit. Lead Representative LaSalle Bank, Northwestern University and Zurich. * Achieved revenue and gross margin goals through retention and penetration of existing accounts * Strengthened customer relationships resulting in increased customer awareness, satisfaction and loyalty* Collaborated with outside Sales Reps to jointly manage relationships with customer decision-makers and influencers* Identified opportunities to penetrate customer accounts with additional products and additional end-user purchase opportunities* Recruited to provide top-notch service to Large and Mid Market accounts Typing 40 wpm 10 key Data Entry 9,000+ StrokesProficient in Microsoft Applications: Word, Excel, PowerPoint, Access and Outlook. Microcomputer.PeopleSoft, AS400, ISIS,HIVE,RBI, Ulitpro and the ability to lean new applications quickly

2011, Business

Pursuing B.A With A Focus, International Business