Gwenaelle Leclair Email & Phone Number

Contern (Luxembourg)

Visalux is a cooperative company founded in 1991, owned by 8 major banks in Luxembourg.Visalux owns the Visa license under which these banks issue most credit, debit and prepaid cards.Reporting to the Board of Directors, working closely with its Chairman, I am:- General Manager, in charge of the day-to-day management and representation of Visalux, together with Xavier Laurent (joint signatory power, 4 eyes principle). - Project Director, ensuring successful completion of Visalux's banking community projects.This entails:1. Organization setup (office, IT, treasury, accounting, legal, HR) after the historical subcontracting of Visalux's entire operations was cancelled;2. Board Meetings and General Meetings (Ordinary and Extraordinary): preparation and follow-up;3. Relationships with Visa;4. Compliance: Visa rules, regulatory (e.g. PSD2, GDPR), providing answers to authorities (financial sector regulator, national bank, state department of taxes and justice); 5. Common or joint projects in the payment cards domain (compliance, innovation), coordinating with Visa, technical providers (Six Payment Services, Worldline, Luxtrust), banks (decision makers, tech, comm, legal), authorities (CSSF, BCL), associations (consumers, merchants), and media.6. Treasury: transferring cardholders' money (several billion € per year) from the banks to Visa and Six Payment Services, retroceding revenues (interchange, markup, cash advance fees, subscriptions) to the banks, managing relationships with the managers of our bank accounts (credit lines, access rights...); 7. Periodical Reporting to Visa, BCL, Statec;8. Ad-hoc Statistics to the banks, BCL, media; 9. Shares (Visalux's ordinary and beneficiary shares; Visa shares);10. Business Development: building & presenting business cases to prospects;11. Audit: contributing to the regulatory audit of Visalux's annual accounts;12. Insurances (fraud, travel, assistance);13. Contracts (incentives, insurances, 3D Secure solution);

Contern (Luxembourg)

Europay Luxembourg (EPL) is a cooperative company founded in 1989, owned by 5 major banks in Luxembourg.EPL owns the Mastercard license under which these banks issue Mastercard credit cards.Reporting to the Board of Directors, working closely with its Chairman, I am:- General Manager, in charge of the day-to-day management and representation of EPL together with Xavier Laurent (joint signatory power, 4 eyes principle),- Project Director, ensuring successful completion of EPL's banking community projects.This entails: 1. Organization setup (office, IT, treasury, accounting, legal, HR) after the historical subcontracting of EPL's entire operations was cancelled;2. Board Meetings and General Meetings (Ordinary and Extraordinary): preparation and follow-up;3. Relationships with Mastercard;4. Compliance: Mastercard rules, regulatory (e.g. PSD2, GDPR), providing answers to authorities (CSSF, BCL, state department of taxes and justice); 5. Common or joint projects in the payment cards domain (compliance, innovation), coordinating with Mastercard, technical providers (Six Payment Services, Worldline, Luxtrust), banks (decision makers, tech, comm, legal), authorities (CSSF, BCL), aasociations (consumers, merchants), and media.6. Treasury: transferring cardholders' money (several M€ per day) from the banks to Mastercard and Six Payment Services, retroceding revenues (interchange, markup, cash advance fees, subscriptions) to the banks, managing relationships with the managers of our bank accounts (credit lines, access rights...); 7. Periodical Reporting to Mastercard, BCL, Statec;8. Ad-hoc Statistics to the banks, BCL, media; 9. Shares (EPL's ordinary and beneficiary shares; Mastercard shares);10. Business Development: building & presenting business cases to prospects;11. Audit: contributing to the regulatory audit of EPL's annual accounts;12. Insurances (fraud, travel, assistance);13. Contracts (incentives, insurances, 3D Secure solution);

Luxembourg (Luxembourg)

- Member of the management team of Worldline Luxembourg (office of 25 people; organizing and leading staff meetings, evaluating relocation opportunities, managing Great Place To Work surveys and office improvement initiatives, organizing Luxembourgish courses, relationships with the work council, etc.)- Deputy Department Manager of a department staffing 40 people in 5 countries, with a budget of ~2.5M€/year (budget management, assignment of resources, communication, governance of 3 central platforms, recruitment). Member of the management team setting the strategy of the Acquiring branch of Worldline's Global Business Line “Financial Processing”.- Line Manager of 4 people (3 Project Managers and 1 Software Engineer): annual objectives setting and appraisals, career development, trainings, coaching, salary raises and bonuses, administrative approvals (timesheets, holidays, travels, expense sheets).- Deputy Program Director for the Acquiring part of Worldline’s strategic WIPE program, presented in the stock introduction documents- Program Manager: managing a portfolio of projects extending the capabilities of our acquiring business in BeNeLux, Germany, Poland and Czech Republic: * The upgrades of Central Switching and Central Clearing to interface with the card schemes Diners (DCI), UnionPay International (UPI) and Japan Credit Bureau (JCB),* DCI, UPI and JCB end-to-end certifications: payment terminals, authorizations, clearing.- Project Manager: * providing 9 major banks in Luxembourg with new e-commerce purchase authentication (one-time code via LuxTrust and SMS, 3D Secure).* upgrading our Merchant Extranet (initially part of our e-commerce acceptance offer) to support POS transactions, and connecting our German acquiring processing systems to it.* enhancing the capabilities and market reach of our ATM Management services.- Pre-sales support: leadership role in the solution design phase of RFIs/RFPs issued by major prospects

Luxembourg (Luxembourg)

Managed a large multi-year IT contract, staffing 14 people (turnover: 1.3 M€/year) and involving:- Fixed-price tasks and T&M activities undertaken by two teams in Poland and coordinated from Luxembourg by a technical coordinator and his assistant (9 people)- T&M projects implemented by colleagues and sub-contractors in the customer's premises in Luxembourg (5 people)For fixed-price activities, I was in charge of:- Getting estimates approval- Managing offers- Planning implementation- Monitoring status (quality, delays, cost)- Reviewing deliverables before handover to the customer's test team- Getting acceptance documents- Managing customer invoicing- Computing KPIs and statistics- Devising and implementing improvement plans to address any quality, delay or cost issueFor Time and Means activities, I was in charge of:- Managing sourcing: coordinating with internal and external HR suppliers, selecting CVs, conducting recruitment interviews, choosing who to hire (hired and placed 2 people)- Making and renewing offers- Approving timesheets and managing time reports correctionsAnd in both cases:- Organizing and leading contract board meetings- Negotiating terms with suppliers and managing their payment (5 suppliers)- Tracking and mitigating risks- Profit & Loss responsibility- Reporting (status, risks, financial actuals and forecasts, etc.) to the Managing Director of Atos Luxembourg and to the Atos BeLux management in Brussels- Decisive hands-on work on our bid for the renewal of our 04/2009-03/2013 framework contract (renewal won)

Luxembourg (Luxembourg)

Promoted manager of the new "Transversal Unit" (14 engineers with 4 nationalities on 4 countries: India, Luxembourg, France, Germany) of our new Acquiring Back Office program, a unit in charge of:- Releases Integration- Maintenance- Support to customers- Program-wide transversal activities such as: end-to-end sanity tests of deliveries, rights management, extensibility, errors handling.Managing several projects in parallel, I:- Prepared staff activities;- Coordinated and supervised staff (a maintenance manager, several information analysts and several developers):* allocated tasks, * set priorities,* monitored (and gave suggestions for faster) progress,* controlled implementations,* Lead daily meetings, wrote minutes;- Tracked and mitigated risks;- Communicated and coordinated with internal and external stakeholders, located in various countries (project managers, business analysts, ProgramDevelopment Manager and Global Program Manager, operational program management, test teams; customers, software architects, technical direction);- Coordinated most of the daily activities for the integration of the first program release (program wide: implementation team, test team, business analyst, deployment and packaging support team, etc.);- Reported to the Program Development Manager and to the Global Program Manager (e.g. for steercos);- Prepared annual appraisals with line managers.Main achievements:- Successfully delivered the first release of the program, within agreed time, resources and quality level, and with a scope larger than agreed with the customers;- Praise officially received from our customers for the excellent quality of support provided;- Significant improvements in the quality of the system, through the introduction of automated "end-to-end sanity checks" before handover from development teams to test teams.

Luxembourg (Luxembourg)

In charge of building the "Dispute Management" service of our new Acquiring Back Office platform under development. In close collaboration with the Business Analyst (in Germany), the implementation team (6 colleagues in India) and the test teams (in India and Belgium), working according to the SCRUM methodology, I was in charge of:- Defining the content of each development phase- Writing Use Cases- Designing the system (Service Contract, Domain Objects, etc.)- Estimating workloads- Leading kickoff meetings- Guiding and supporting the implementation team- Reviewing deliveries- Supporting the test teams (reviewing test cases, providing clarifications, helping to classify issues as bugs or improvements, etc.)- Reporting progress to the Program Development Manager (e.g. monthly report for the Steering Committee)Main achievements:- Successfully delivered the first two releases of the service, within agreed time, with the best quality, and with only half the amount of resources compared to the other project teams- Team recognized as the most successful one in the program- Was asked by a young Deputy Project Manager, newly promoted, to coach her in her new role

Luxembourg (Luxembourg)

Operations Management (reporting to the Delivery Director):- Direct contact for our Customers and our consortium Business Partners, responsible for their satisfaction;- Making offers to Customers (products improvements and new projects), including: * Assisting Customers in clarifying their needs; * Writing requirements/specifications documents; * Proposing state-of-the-art solutions, ensuring that they meet all needs and constraints; * Estimating price, costs, time and resources requirements with risk analysis;- Staffing: selecting CVs, conducting recruitment interviews, choosing who to hire (hired 3 people for my team);- Leading projects kick-off and progress meetings;- Allocating resources;- Planning and coordinating the tasks of the implementation team (4 to 7 Engineers distributed in 2 to 3 countries: Luxembourg, Romania, England), in fast pace and quickly changing contexts;- Projects follow-up (quality, cost, deadlines): continuously handling several parallel projects with conflicting constraints (fixed-price projects with tight contractual delivery dates; unpredictable number of bugs to be fixed for already delivered software, under a Service Level Agreement (SLA) with strict contractual response time and according financial penalties);- Responsible for the quality of deliverables: performing functional tests before deliveries;- Proactively analyzing performance gaps and improving processes;- Weekly, monthly and bi-annual reports regarding: * Projects progress; * Financial figures (Profit & Loss responsibility);- Conducting team members annual appraisals;Software Engineering: Functional and technical specifications, analyses (e.g. feasibility studies), implementation, tests, documentation, packaging and delivery, support.

Sophia-Antipolis (France)

Technical expert on a large re-engineering project, in a challenging production environment with strong operational constraints (time, financial) regarding end users (airline passengers):- Requirements (with the Customer's technical and quality teams);- Technical specifications (proposal of a full Perl, object-oriented solution, etc.);- Proposal of software architecture solutions;- Design;- Proposal and implementation of development "Best Practices" in my team, to ensure fail-safe products that can easily and quickly be debugged and fixed in case of troubles in production;- Development;- Integration;- Set up of unit and integration tests;- Implementation of standard delivery processes;- Packaging and delivery;- Deployment on Customer site;- Proposal and implementation of code documentation standards;- Formalization and documentation of all implemented standards and processes.

Sophia-Antipolis (France)

Sole in charge of the design, development and/or maintenance of core components of Alcatel-Lucent's "Extended Communication Server" (Backup/Restore, Firewall, PPTP and VPN, QoS, Ports redirection, Proxy Cache, Web access control, Web content filtering). Third-level support for these components.