Driving Technical Excellence in Infrastructure SolutionsAs the Technical Manager of Infrastructure at the esteemed David Cheriton School of Computer Science, University of Waterloo, I lead a dedicated team responsible for delivering robust network, storage solutions, private cloud architecture, and seamless technology integration across our computing environments.🔹 Strategic Planning & Technical Guidance: Providing expert technical guidance to shape the strategic direction of infrastructure initiatives. Crafting concise technical summaries and evaluating alternative solutions to ensure alignment with the school's overarching objectives.🔹 Leadership & Team Development: Empowering the team to excel in their roles through mentorship, support, and opportunities for growth. Fostering a collaborative and inclusive work environment to leverage collective expertise in overcoming challenges and driving success.🔹 Innovation & Solution Implementation: Spearheading the development and implementation of innovative solutions to address evolving challenges. Proactively identifying emerging trends and technological advancements to enhance the performance and reliability of infrastructure.🔹 Problem-Solving & Stakeholder Engagement: Anticipating and addressing challenges faced by computing environments. Promoting a cooperative and collegial approach to problem-solving and cultivating strong relationships with stakeholders to ensure alignment with organizational goals.

*Works on multiple IT Projects assigned to Network Services across campus*Complete network deployments(wired and wireless) for various buildings across campus*Ensure network stability and reliability on all University of Waterloo campuses *Dynamic initiator and facilitator of multiple projects*Superior knowledge working with Wireless Networks and IP protocols*Tools used for project management include but are not limited to Jira, Confluence, Cloud DevOps, Change management requisitions, etc

Project Management Instructor at Conestoga College, dedicated to shaping future project managers.Introduced students to project management fundamentals, Agile methodologies , Project managemetn software etc.Initiated practical simulations to prepare students for PMI CAPM certification.Focused on aligning project management with organizational objectives in the digital landscape.Encouraged students to embrace Agile principles and explore project management software tools.Committed to preparing students for the evolving demands of the project management industry.

Empower businesses with the best talent.Proposal writing and bidding for contractsBusiness developmentPeople & process management Recruitment and selection at speed:)Many satisfied clients IT career coachingInfluencing the the narrative one day at a time.

-Served as a customer advocate between the business and customers; proposed tailored solutions to optimize the client’s network efficiency and ensured their proper functioning-Provided engineering level support for all hardware, software and network problems reported, documenting problems and solutions. Assisted in 1st level support when required-Defined SLAs and ensured core network could fulfill service level agreements, with respect to availability, performance, capacity, and security.

-Worked with business Development team to promote and evangelise products and services-Sourced for clients and ensured customer satisfaction after service delivery was always on the high-Facilitated work between Engineering, Sales and Marketing-Worked on customer retention and customer experience.

-Communicated with customers via incoming and outgoing calls, as well as via e-mail -Monitored network utilization and performance trends .Provided statistics and suggestions for future requirements to maintain acceptable performance levels and accommodate corporate traffic growth

*Responded and resolved to customer issues promptly.*Always looked for ways of adding value to current service being offered*Traveled to customer location for troubleshooting and installations as required.*Was available to serve as needed