Gwendolyn Gillam Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

• Monitor operational status of all Core sites.• Provide support for flucuations in mining status and effeciency.• Organize and facilitate provisioning of miners for scaled projects and repairs. • Provide secondary support for diagnosing and troubleshooting of miner issues.

Denton, Texas, United States

• Triage and perform repairs on Antminers via monitoring of counts in Minder• Verifying sleeping assets post curtailment• Assisted with bug finding, input validation testing, and creating feature requests for Minder V2• Terminated ethernet cables and replace network switches.

Denison, Texas, United States

• Connected with customers• Expertedly crafted and prepared food and drink menu items

Durant, Ok

• Monitor network conditions and report outages across 10 counties• Install new equipment into racks in the server room• Manage and take notes for bridge calls for outages and maintenance

• Take over for difficult customers or issues that couldn’t be solved by Tier 1• Capture diagnostic logs and submit detail report to engineering• Supported both iOS and MacOS devices

Sherman/Denison, Texas Area

• Promoted approximately 3 months after completing Tier 1 iOS training• Managed a 93.33% Customer Satisfaction

Thackerville, Ok

• Triaged and performed repairs on electronic gaming machines• Replaced switches and terminated network cables• Oversaw the process for weekly floor changes

Sherman/Denison, Texas Area

• Triaged and performed repairs on various consumer electronics• Was brought in from Plano market to help fix Sherman store• Had fastest turn time and highest customer satisfaction in department