Providing documentation services: SOP, procurement infrastructure, RFP, RFQ, user guides, grant writing, and training resources.

AGILE/SCRUM LEADERSHIP• Certified ScrumMaster® (CSM)• Work closely as part of agile development teams with product owners, development teams and other scrum master leaders• Train and mentor teams from waterfall to agile scrum• Facilitate daily scrum meeting• Facilitate Scrum retrospective • Present team artifacts in management meetings

Managing a team of 10 writers of varying skill levels, located in San Francisco, Sunnyvale, and Burbank, CA. Participated in PLM level planning, agile development teams, collaboration across Product Management, Development, Quality, and Support teams. Empowering writers to achieve Dolby’s mission of delivering spectacular experiences that transcend expectations.

Wrote technical content for the Workday Payroll product including user guide, What's New, and emerging technology introductions. Worked collaboratively with developers as part of scrum agile teams. Worked with other writers on editing and quality checking technical content for next releases.

Information Development -I manage a team of global InfoDev specialists and their product content deliverables of scientific software for pharmaceutical, chemistry and biology lab development; work in agile development with multiple product teams; represent InfoDev for each product release at development management team meetings; represent InfoDev direction and accomplishments to executive management; liaison between product management, product marketing, development, quality and support teams; assist in corporate audits for potential customers with FDA requirements; and perform customer surveying for needs assessment and fulfillment measurements. Challenging accomplishments within last 6 months: Moved writing team from various writing tools (FrameMaker, MS Word, RoboHelp, etc.) to MadCap Flare single-source, multi-channel delivery solutions, preparing the team for cloud-based and hosted Help delivery on multiple medium including mobile. Special Project/Localization Evaluation Lead -I worked with Sr. VP of R&D in establishing corporate localization strategy. I took leadership in identifying outside vendors, evaluating product needs from internal requirements to external deliverable. Responsibilities included:• Determined internal corporate localization needs• Determined requirements for code, documentation and QA localization• Identified initial vendors for evaluation• Pre-screened vendors sales and technical experts• Scheduled interviews with vendor sales and technical experts with Sr. VP or R&D• Maintained notes and follow-up triggers• Established vendor matrix for evaluation• Presented final vendor evaluation to upper management• Participated in the vote to drive select vendor(s)• Connected vendors to next step in limited assignment by contract• Evaluated final outcome for quality and cost efficiency• Repeated process where applicable

I managed senior content development specialists and their information delivery of approximately 10,000 content pages for a highly technical audience of Internal API Developers, Manufacturer Developers, Network Package Developers and Application Developers; lead the content management strategies for the corporation’s main products, providing solutions for the digital cable television customers worldwide. I worked cross-continents with a global team of employees in Switzerland, London, Beijing, Sydney and Tokyo to exchange technical input, reviews and feedback for internal requirements and external customer deliverables. I integrated existing - and evaluate new - CMS/DMS systems for making internal information available corporate-wide via Confluence wiki, SharePoint, Knowledgebase, and other already implemented systems. I designed a user interface for an OpenTV community collaborative forum serving existing and potential customers.

Principal Technical WriterProvided leadership in planning the End-of-Life of the cc:Mail tool. Prepared documentation set for end-user self-support and documented migration path to more current full featured email products; documented mail tool, networking protocols, and some APIs.Senior Software Engineering Program ManagerManaged overall operations of all Sybase SQL Server maintenance releases: developed milestone schedules and managed various groups to their commitment dates; handled stop-ship crises and identified timely solutions and/or workarounds; and maintained project status and posted meeting results, resolutions, and schedule updates to an internal project web site. I met frequently with all team leaders to resolve open issues affecting release schedule. Although no direct reports, I managed the deliverables of five senior managers on dotted line reporting.Publications Manager, MPP GroupManaged a team of 11 technical writers documenting Massively Parallel Processing (MPP) data warehousing technology; met frequently with MPP engineering managers to communicate documentation status, writer requirements, and to provide product input from an end-user’s perspective; and participated in the MPP customer beta program and provided documentation solutions, clarifications, and workarounds where applicable. Work closely with development team to ensure that documentation ship schedules were met.

In a start-up environment, I took an active role in positioning the product for consumer readiness; was responsible for internal and external documentation planning; creating corporate-wide document templates and numbering system; maintaining internal web site; managing third-party partner input including facilitating documentation reviews, tracking all incoming Motorola set-top-box documents and archiving originals to CDROM, and managing distribution of shared data collection to partners.

In a start-up environment, I was responsible for all technical documents for corporate computing systems and subsystems: wrote internal corporate documents ranging from operational processes to detailed technical UNIX and desktop procedures and external safety user procedures; managed a technical writing technology team of seven junior writers; and distributed final documentation online via FrameMaker output and WebWorks.

Senior Software Engineering Program ManagerManaged overall operations of all Sybase SQL Server maintenance releases: developed milestone schedules and managed various groups to their commitment dates; handled stop-ship crises and identified timely solutions and/or workarounds; and maintained project status and posted meeting results, resolutions, and schedule updates to an internal project web site. I met frequently with all team leaders to resolve open issues affecting release schedule. Although no direct reports, I managed the deliverables of five senior managers on dotted line reporting.Publications Manager, MPP GroupManaged a team of 11 technical writers documenting Massively Parallel Processing (MPP) data warehousing technology; met frequently with MPP engineering managers to communicate documentation status, writer requirements, and to provide product input from an end-user’s perspective; and participated in the MPP customer beta program and provided documentation solutions, clarifications, and workarounds where applicable. Work closely with development team to ensure that documentation ship schedules were met.