Gwendonya Mcuin Email & Phone Number

Provided clerical support to 10 company employees and 200 consumers. Duties included: corresponded with clients through email, telephone, postal mail, or through operated multi-line telephone system. Managed and ordered office inventory, managed department’s petty cash, and assisted internal staff with clerical and administrative duties by copying, faxing, and filing documents.Created records in Microsoft Office to maintain data inventory for billing and payments to outside vendors.Reviewed and submitted daily documentation (time sheet, PTO, and sick time) to accountant for payroll through Microsoft Access.Researched and organized non-profit grants and engaged community businesses to discuss donations for silent actions for individuals with disabilities.Took part in all company-offered training sessions, improving customer services and problem solving, and acquiring knowledge needed to operate machines.

Maintained organization and productivity by properly sorting paper books components on worktables and worked to meet demanding production goals with 100% success rate.Collated books according to changing daily work orders and specific customer needs.Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

Presented for BJC occupation and physical therapy center on disabilities to educate students about accommodations, accessibility to technology, how to communicate independence skills, consent to provide support, and body autonomy.Developed communication and advocacy skills and increased knowledge of outside agencies during peer facilitator meetings.Encouraged good habits and modeled practical problem-solving during peer counseling sessions.Maintained regular contact with clients and identified opportunities to deliver added value to client relationships to maximize customer satisfaction.

Worked with social work department to understand requirements and provided typing and transcription services.Greeted incoming customer calls, provided knowledgeable assistance, and triaged calls to necessary departments.Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Health And Human Services

Activities and Societies: Delta Alpha Pi, Basketball, Band

Ba, Health And Human Services

Minor: Sociology