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Approachable, collaborative team leader and coach, skilled at communicating complex requirements, overseeing large multi-faceted programs, implementing strategic projects, and training others to understand key deliverables. Success in sales, RFP response, management, customer service, operations, training, and team building.Key Capabilities: o Management: District, Region, and National manager roles; in-house & remote teams o Operations: practical business solutions, P&L/Expense control, Human Resources o Entrepreneurship: business case creation, market research, stakeholder buy-in o Sales & Business Development: retail and B2B, contract design & negotiation o Program Management: event planning, project management, multi-program coordination Available to discuss new opportunities in Central PA, please contact me directly: gwenfisher3@msn.com
Pa Careerlink® Blair & Bedford County
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Pa Careerlink - Site Administrator, Blair & Bedford CountyPa Careerlink® Blair & Bedford County Mar 2019 - Present
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Management StaffPenn State Altoona Nov 2017 - Mar 2019Altoona, PaConnecting entrepreneurs with resources needed to solve financial, marketing or business case problems. • Representing Penn State Altoona and LaunchBox in the community, networking to create awareness and forging partnerships with the Chamber, SAPDC, StartUp Alleghenies, ABCD, and SCORE. • Assisting with scheduling, social media and website development to promote the facility, classes & events. -
Program Director/Acting Executive DirectorAltoona Renaissance Team - Artsaltoona Oct 2017 - Mar 2019Altoona, Pennsylvania AreaMentoring & coaching staff, leadership team, artists, and community volunteers during 501C-3 start-up year. • Led weekly executive team meetings, identifying actions needed to clarify policies and deliver strategic goals. • Collaborated on project plans and coordinated logistics for multiple fundraising events and festivals, generating $50K+ in first year sponsorships, profits and in-kind donations. • Assisted development efforts by writing/collaborating on grants $1.5MM grants with immediate deadlines. • Created organizational budgets and project budgets. • Authored new board member orientation manual, outlined board objectives and interacted with new board members to prioritize objectives and create action plans. • Acted as board Governance committee member; sat in on all board committee meetings to facilitate quick answers and enable forward progress. • Collaborated with PSU Altoona/Sheetz Fellows, leading the 2018 class festival project to successful completion.
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Business Administrator/Operations ManagerCapozzigroup & Survival Mindset Oct 2017 - Sep 2018Hollidaysburg, PaOutlined processes, systems, and financials needed to enable scalability.• Created P&L projections, identifying immediate/long-term resource needs. • Launched Highrise CRM system, allowing for consistent client follow up and improved communications.• Implemented Asana event planning software enabling consistent processes and client service.
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National Market Segment ManagerSears Holdings Corporation 2014 - 2017Altoona, Pennsylvania AreaDeveloped and led new healthcare market segment for Sears’ B2B Sales division. Identified new multi-million dollar sales opportunity, building business case to capture market share. Engaged partners across vertical business lines, gaining stakeholder and executive buy-in. Outlined scope of work, leading and evaluating each stage of program: o Created pro-forma P&L, developing success metrics and analyzed risk potential. o Contracted national sales rep team; utilized salesforce.com, tracking leads, sales results, lost opportunities.o Designed, documented and led sales team training. o Negotiated long term, multi-million dollar sales contracts with national companies.o Designed, tested alternate go-to-market strategy with inside sales teams and outbound call centers. -
National Account Executive - Commercial SalesSears Holdings Corporation 2008 - 2014Developed and managed new water products sales and distribution channel for Sears’ B2B Sales division. Built business case for multi-million dollar sales initiative. Developed goals, assessed operational needs, solved roadblocks, created new contract templates, Recruited, hired, trained national 3rd party sales reps team, building successful 3rd party sales rep model. Authored “How-To” manual for sales reps and reporting teams, setting priorities and processes for future use. Held full performance and P&L accountability.
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Region Manager - Contractor Services: Mid Atlantic StatesSears Holdings Management Corporation May 2005 - Dec 2007Managed district managers. Recruited, hired, trained independent contractors for $16MM service business. Achieved 124% to profit plan, exceeding performance expectations in leadership and team building. Monitored cost negotiations, contracts and contractor training, ensuring quality hires. Created ISO process documents for 3rd party audits, filling quality process gap. Audited 3rd party businesses for cycle time compliance and customer feedback, providing optimal service.
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District Operations Manager: North CarolinaSears Holdings Management Corporation 2003 - 2005Controlled store operations, budgets, payroll, HR and asset management for $300MM sales district. Coached store teams on expense control and income opportunities, delivering 100% “to-profit” plan. Developed, documented and facilitated new Financial Literacy Curriculum, educating staff on opportunities. Led store town hall meetings, resulting in improved,“manager-specific” coaching feedback.
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District Facilities Manager - Va & NcSears Holdings Management Corporation 2002 - 2003Oversaw grounds, facility maintenance, construction projects and service technicians for 68 retail stores. Procured $4M funding via written grant requests, reducing individual store project expense. Received recognition for calmly directing repair and rebuild crisis activities after hurricane disaster.
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Project Manager - Specialized LogisticsSears Holdings Management Corporation 2000 - 2002Created project scopes, reviewed, awarded construction bids. Oversaw and delivered on-time construction projects. Modified and documented process manual for sears.com distribution facility. Conducted executive audits for compliance to ISO 2000 – 9001 standards.
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Store General Manager - State College, PaSears Holdings Management Corporation 1997 - 2000Maintained sales, profits, customer service, inventory, credit & HR for 17MM store. Hired & trained 6 salaried staff & 150 diverse, non-salaried personnel. Complete P&L accountability. Mentor & Recruiter for National Management Trainees.
Gwen Fisher Skills
Gwen Fisher Education Details
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General Arts; Liberal Studies Option: Business Management
Frequently Asked Questions about Gwen Fisher
What company does Gwen Fisher work for?
Gwen Fisher works for Pa Careerlink® Blair & Bedford County
What is Gwen Fisher's role at the current company?
Gwen Fisher's current role is PA CareerLink® Blair & Bedford County.
What is Gwen Fisher's email address?
Gwen Fisher's email address is gw****@****msn.com
What is Gwen Fisher's direct phone number?
Gwen Fisher's direct phone number is 814-941*****
What schools did Gwen Fisher attend?
Gwen Fisher attended Penn State University.
What are some of Gwen Fisher's interests?
Gwen Fisher has interest in Arts And Culture.
What skills is Gwen Fisher known for?
Gwen Fisher has skills like Management, Sales, Team Building, Sales Management, Leadership, P&l Management, Training, Retail, Business Development, Customer Service, P&l, Strategic Partnerships.
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