Gwen Jansen Email & Phone Number

St. Louis, MO, US

St. Louis, MO

• Manage Enrich vendor software coordination to improve Hogan efficiencies and processes.
• Analyze data using Enrich reporting tool to identify improvements/corrections in all areas (Rental, Fuel, Leasing, Maintenance and Accounting)
• Support all Enrich applications including vendor upgrades, interfaces to non-Enrich applications, security setup for all users including financial access.
• Coordinate software questions/issues with vendor, including software changes needed to support Hogan business operations.
• Provide support to all levels of management to automate and improve Hogan processes.

Greater St. Louis Area

Responsible for external client claims extract interfaces including modifications for ICD10 requirements and new client extracts.

St. Louis, MO

• Managed electronic eligibility for multiple external clients, including Third Party Administrators (TPAs), during implementation and maintained ongoing revisions as needed based on internal and external client needs.
• Utilized extensive multi-tasking to handle new client implementations as well as ongoing client customer service to provide the highest level of customer satisfaction.
• Analyzed external client eligibility data to determine any data conflicts and reformatted as necessary to meet Cigna system requirements.
• Coordinated client file transfers and EDI setups. Performed troubleshooting for client file transmission issues.
• Served as liaison to foster existing client relationships post-implementation by providing on-going support of any eligibility issues.

St. Louis, MO

• Managed electronic eligibility for multiple external clients, including Third Party Administrators (TPAs), during implementation and maintained ongoing revisions as needed based on internal and external client needs.
• Utilized extensive multi-tasking to handle new client implementations as well as ongoing client customer service to provide the highest level of customer satisfaction.
• Analyzed external client eligibility data to determine any data conflicts and reformatted as necessary to meet Cigna system requirements.
• Coordinated client file transfers and EDI 834 setups. Performed troubleshooting for client file transmission issues.
• Served as liaison to foster existing client relationships post-implementation by providing on-going support of any eligibility issues.

St. Louis, MO

• Provided I.T. support for several separate companies – Hogan Transports, Hogan Motor Leasing and Hogan Logistics. Each company utilizes separate vendor software packages for their business needs – ICC, TMW / TL2000 and.
• Coordinated with users to review existing reporting needs for Hogan Motor Leasing and developed automated reports from SYNON databases to replace manual reports currently being done through spreadsheets.
• Analyzed existing data to provide ad-hoc reporting for the Accident and Claims management system utilizing SEQUEL query tool. These reports were used to analyze claims data to reduce accident costs by determining.

Memphis, TN

• Supported the truck dispatch/tracking and financial systems including analyzing user requirements, designing and implementing modifications and handling daily help desk issues.
• Analyzed, designed and implemented all modifications of the payroll systems to support an annual payroll in excess of $100 million.
• Functioned as Administrator for all Infinium Software applications – Accounts Payable, Accounts Receivable, General Ledger, Personnel, Payroll, Income Reporting, Fixed Assets and Purchasing Management. Supported all.
• Supported in-house modifications to ICC trucking software to meet the company’s specific business needs for providing high quality customer service.