Gwendolyn Kaps Email & Phone Number

Winter Park, Colorado, United States

Charlotte, North Carolina, United States

• Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled team members, and adjusting all FOH schedules appropriately.
• Excelled at all Admin work including new hire forms, orientation, changes, payroll, and more.
• Coached and developed employees in areas of guest service, food, suggestive selling, performance, hospitality, and service recovery.
• Managed all liquor, beer, and wine purchases as well as in charge of all menu updates, changes, and training of staff.

Charlotte, North Carolina, United States

• Hired and trained a staff of 50 for new fine dining restaurant with three different dining spaces and experiences
• Created and implemented training manuals for all FOH positions
• Developed staff to continue the tradition of Carmel Country Club to ensure members receive personalized attention
• Assisted in planning and executing all catered events

Atlanta, Georgia, United States

• Carefully interviewed, selected, trained and supervised all staff including ongoing training and development
• Continued focus on educating and motivating employees
• Task Force Mentor to entire South East Region for new employee’s entering in to Supervisor Growth Program
• Ordering and controlling cost of Liquor, Beer and Wine
• Increased sales by developing a relationship with local hotels and business's

Rock Hill, South Carolina, United States

• Strategically developed effective marketing plans to increase sales and profits while managing costs
• Actively participated in and planned ongoing customer service programs to build sales in the community, such as fundraisers, fairs, concerts, community and sports
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
• Led and directed team members on effective methods, operations and procedures
• Prepared for and executed new menu implementations
• Correctly calculated inventory and purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies

Rock Hill, South Carolina, United States

• Responsible for hiring and ongoing training a staff of 70 employees
• Supervised kitchen staff and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down
• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock