Responsibilities include:• Provide consulting services and recommendations on fundraising techniques and best practices;• Participate in customer projects and manage all assigned deliverables and tasks;• Research and resolve customer issues utilizing Transact SQL and other database tools;• Determine product modifications based on customer requirements;• Develop functional and technical specifications for product modifications;• Train users on use and operation of our software and related products;• Maintain written records of all support activity; • Create custom documentation on special features and operational practices; • Provide exceptional customer support and act as a customer advocate within our organization; • Offer application support and guidance on best practices for our suite of software applications and related products;• Maintain a high level of customer contact and facilitate customer-to-customer communications to foster the use of our applications within organizations.

• Acted as regional trainer and support in assisting store end users in all aspects of conversion to new CRM and transaction software. • Created and maintained customer service visual archives to better track trends in service, reduce number of technician visits, and reduce costs for store. • Assumed responsibility for all service orders, reducing their numbers by half.• All other service administrative duties as needed.