Lauren Zahn Email & Phone Number

Hanover, Maryland, United States

Baltimore, Maryland Area

Ashburn, VA

The Network Repair Bureau (NRB) is part of the National Network Operations/Service Assurance organization and is the only customer facing department within Network. Staffed 24/7 and 365 days a year, the NRB is responsible for real-time analysis, resolution, and follow up of customer impacting events within the Verizon Wireless network. Comprised of skilled.

Greater Pittsburgh Area

• As a Black Belt on the Verizon Lean Six Sigma (VLSS) team, I have demonstrated success as a positive agent of change. By continuing to forge and build on cross-functional partnership with organizational executives and.
• Black Belt responsible for helping to pioneer the Verizon Lean Six Sigma (VLSS) initiative within the organization
• Train VZW employees on VLSS through direct engagements, employee sessions, VLSS Basics classroom sessions, and staff meetings
• Leading Black Belt on the Regulatory Compliance project - Data extraction, reporting, manipulation, and overall analysis to root cause performed on a regular basis for presentation to executive management
• Assisting with the Design for Lean Six Sigma (DLFSS) Small Cells project which will optimize the deployment process for Small Cells

Cranberry Township, Pennsylvania

• Responsible for the overall numbering compliance of VZW with Federal Communications Commission (FCC) and State numbering Rules and Orders, as well as industry guidelines and practices.
• Served as a Subject Matter Expert (SME) for numbering support to all departments within VZW, including direct support to the DOJ, White House, and FBI accounts
• Project managed the successful transfer of Alltel’s Telephone Number Inventory (TNI) and switch assets to VZW through the multiple phases of the merger
• Provided SME support to Legal teams for federal and state filings and proceedings, including testimony on numbering issues as required
• Partnered with VZW’s Public Policy team on state related numbering issues, and with VZW Legal on all requests to the FCC for numbering rule waivers
• Authored numbering policies and procedures to ensure VZW compliance with federal and state regulatory rules and mandates

Greater Pittsburgh Area

LNPA Transition Program Manager- Transition Planning and Execution: As Program Manager, I oversee the coordination and administration of all aspects of the Transition program including planning, organizing, staffing, leading, and controlling program activities.

Cranberry Township, Pennsylvania

Responsible for the successful management of two teams comprised of 24 individuals; MW Micro eTNI and MW Billing Operations. Management included, but was not limited to, Performance Appraisal development, timekeeping, scheduling, hiring, training, coaching, career progression, and near real-time monitoring of core function completion. Core functions.

• Assisted vice president of marketing and communications with development and implementation of marketing communications and on-line content strategies for clients and for eMarket Concepts
• Served as primary proofreader and QA consultant for client and eMarket Concepts products
• Researched and analyzed eCommerce sites

• Supervised Cell Team by overseeing the performance and workload of assigned National Account Representative and Cell members
• Acted as an eCommerce strategy consultant to assigned accounts
• Increased active buyer base 40 percent by implementing interdepartmental sell initiatives
• Served as information conduit between the client group and MetalSite
• Maintained and increased sales penetration through direct customer contact and solution selling
• Developed and coordinated the execution of promotion plans for assigned accounts

Education record

Scottish Literature, Philosophy

Bachelor Of Arts, English