I provide consultation and IOM services to niche market of small business and non-profit clients in the areas of website development, social media implementation and turnkey technology business solutions and support to meet their business needs. I also volunteer my time and have created and support websites for several community organizations within the San Diego County geographical area.• Established strategic and tactical technology, website and social media application implementation… Show more I provide consultation and IOM services to niche market of small business and non-profit clients in the areas of website development, social media implementation and turnkey technology business solutions and support to meet their business needs. I also volunteer my time and have created and support websites for several community organizations within the San Diego County geographical area.• Established strategic and tactical technology, website and social media application implementation plans for organizations such as: Armed Forces Communications Electronics Association (AFCEA) Camp Pendleton Chapter, National Naval Officers Association (NNOA) Camp Pendleton/Miramar Chapter, North San Diego County NAACP, Palavra Tree, the Nonprofit Management Institute (NMI), Our Prodigal Daughters (OPD), Life Apostolic Ministries (LAM) and the North County Retired Military Association (NCRMA).• Volunteered my time and duty expert services as a member of the City of Oceanside, CA Telecommunications Committee. Collaborated with fellow members to develop and publish the city's Telecommunications Plan. Show less

I managed a diverse team of twenty IT Support Technicians supporting the corporate headquarters and over 350 LA Fitness clubs throughout the United States and Canada. Duties, responsibilities and accomplishments included: • Managing the corporate Help Desk and remote assistance service. • Planning and overseeing new or refreshed hardware and software installations at corporate and fitness clubs. • Developing and implementing a new, automated IT asset management system. •… Show more I managed a diverse team of twenty IT Support Technicians supporting the corporate headquarters and over 350 LA Fitness clubs throughout the United States and Canada. Duties, responsibilities and accomplishments included: • Managing the corporate Help Desk and remote assistance service. • Planning and overseeing new or refreshed hardware and software installations at corporate and fitness clubs. • Developing and implementing a new, automated IT asset management system. • Planning and managing the implementation of a corporate-wide VOIP telephone system. Show less

My project management duties and accomplishments included hosting and facilitating project meetings, conducting presentations, maintaining project calendars, developing and tracking milestones and deliverables. I was the "Business Owner" and successfully project managed several internal Nextel national projects such as:• National Cell site Tracker (NCT) application – $350K project to develop and deliver a robust, web-based database application to track location, usage and maintenance status… Show more My project management duties and accomplishments included hosting and facilitating project meetings, conducting presentations, maintaining project calendars, developing and tracking milestones and deliverables. I was the "Business Owner" and successfully project managed several internal Nextel national projects such as:• National Cell site Tracker (NCT) application – $350K project to develop and deliver a robust, web-based database application to track location, usage and maintenance status of Nextel Cell Sites on Wheels (COWS).• Portable Generator Tracker (PGT) application – $500K project to develop and deliver a robust, web-based database application to track the location, usage and maintenance status of Nextel portable generator assets.• Network Trouble Management (NTM) Mass Ticketing system – $250K project to develop and enhance the Clarify NTM trouble ticketing system by incorporating the capability to create multiple tickets simultaneously. • “Titan” RF Operations Database – $750K project to develop and implement a national tracking database for preventative maintenance and asset management of Nextel’s RF Operations telecommunications equipment.• Workflow Management Solution (WMS) – Two million dollar project to implement a totally new “best practice” workflow management system for network engineering and operations user groups.• National Action Register (NAR) application – Project to develop and implement a national project management database within the Nextel company structure. Show less

I managed and led a diverse and highly skilled technical support team responsible for responding to and resolving external customer wireless network problems. Responsibilities included the professional development and technical training of team members. My managerial functions also included conducting employee performance evaluations, establishing and implementing professional development standards, writing award nominations creating and maintaining effective work schedules, screening… Show more I managed and led a diverse and highly skilled technical support team responsible for responding to and resolving external customer wireless network problems. Responsibilities included the professional development and technical training of team members. My managerial functions also included conducting employee performance evaluations, establishing and implementing professional development standards, writing award nominations creating and maintaining effective work schedules, screening interviewing and hiring employees. Also evaluated and recommended employee merit, salary and stock allocations. My accomplishments included: • Developed and implemented process improvements in areas such as scheduling, product knowledge, activity documentation and tracking that reduced trouble ticket response times from 24 hours to less than six hours.• Developed and implemented processes to facilitate expedient response and resolution to customer escalations• Project managed the successful implementation of a network operations and engineering database that automated data collection, reduced the man-hours required to produce performance reports and improved the team’s trending and analysis capability. In addition to these benefits, the team’s customer satisfaction numbers improved, based on external independent survey results. Show less

Non-paid, volunteer position. I assisted in the business & strategic plan development, technology planning and full operation implementation.

I served in a variety of Marine Corps officer leadership positions such as a Platoon Commander, Officer-in-Charge and Detachment Commander.I served and performed duties as the Telephone and Telecommunications Systems Control Officer at the Port of Al Jubal in Saudi Arabia during "Desert Storm".I served and performed duties as the Telephone and Telecommunications Systems Control Officer during in Mogadishu, Somalia during operation "Restore Hope".