Gerald W. Hampton, Mba-Tm Email & Phone Number

Oceanside, CA, US

United States

320 North Horne St. Oceanside, CA 92054

San Diego County Area

• I provide consultation and IOM services to niche market of small business and non-profit clients in the areas of website development, social media implementation and turnkey technology business solutions and support to.
• Established strategic and tactical technology, website and social media application implementation… Show more I provide consultation and IOM services to niche market of small business and non-profit clients in the.
• Established strategic and tactical technology, website and social media application implementation plans for organizations such as: Armed Forces Communications Electronics Association (AFCEA) Camp Pendleton Chapter.
• Volunteered my time and duty expert services as a member of the City of Oceanside, CA Telecommunications Committee. Collaborated with fellow members to develop and publish the city's Telecommunications Plan. Show less

Irvine, CA

• I managed a diverse team of twenty IT Support Technicians supporting the corporate headquarters and over 350 LA Fitness clubs throughout the United States and Canada. Duties, responsibilities and accomplishments.
• Managing the corporate Help Desk and remote assistance service.
• Planning and overseeing new or refreshed hardware and software installations at corporate and fitness clubs.
• Developing and implementing a new, automated IT asset management system.
• … Show more I managed a diverse team of twenty IT Support Technicians supporting the corporate headquarters and over 350 LA Fitness clubs throughout the United States and Canada. Duties, responsibilities and.
• Planning and managing the implementation of a corporate-wide VOIP telephone system. Show less

LA & Irvine, CA

• My project management duties and accomplishments included hosting and facilitating project meetings, conducting presentations, maintaining project calendars, developing and tracking milestones and deliverables. I was.
• National Cell site Tracker (NCT) application – $350K project to develop and deliver a robust, web-based database application to track location, usage and maintenance status… Show more My project management duties and.
• National Cell site Tracker (NCT) application – $350K project to develop and deliver a robust, web-based database application to track location, usage and maintenance status of Nextel Cell Sites on Wheels (COWS).
• Portable Generator Tracker (PGT) application – $500K project to develop and deliver a robust, web-based database application to track the location, usage and maintenance status of Nextel portable generator assets.
• Network Trouble Management (NTM) Mass Ticketing system – $250K project to develop and enhance the Clarify NTM trouble ticketing system by incorporating the capability to create multiple tickets simultaneously.
• “Titan” RF Operations Database – $750K project to develop and implement a national tracking database for preventative maintenance and asset management of Nextel’s RF Operations telecommunications equipment.

Irvine, CA

• I managed and led a diverse and highly skilled technical support team responsible for responding to and resolving external customer wireless network problems. Responsibilities included the professional development and.
• Developed and implemented process improvements in areas such as scheduling, product knowledge, activity documentation and tracking that reduced trouble ticket response times from 24 hours to less than six hours.
• Developed and implemented processes to facilitate expedient response and resolution to customer escalations
• Project managed the successful implementation of a network operations and engineering database that automated data collection, reduced the man-hours required to produce performance reports and improved the team’s.

Oceanside, CA

Non-paid, volunteer position. I assisted in the business & strategic plan development, technology planning and full operation implementation.

I served in a variety of Marine Corps officer leadership positions such as a Platoon Commander, Officer-in-Charge and Detachment Commander.I served and performed duties as the Telephone and Telecommunications Systems Control Officer at the Port of Al Jubal in Saudi Arabia during "Desert Storm".I served and performed duties as the Telephone and.

Mba/Tm, Computer/Information Technology Administration And Management

Bs/Is, Information Systems