As a Principal Customer Success Manager, I ensure customers are successful with their solution implementation and realize value quickly and consistently with their investment. I drive adoption, lock in renewals and identify potential expansion opportunities.

The world is seeing major global shifts to what it means to safely and productively conduct business. As a result, it’s more important than ever to reduce operational costs, maximize revenue growth, and increase efficiency in streamlined and effective ways.At PTC, we have more than 30 years of experience helping our customers solve key business challenges to achieve their goals with digital solutions in real-world applications.Increasing revenue, improving efficiency, reducing cost - these are all accomplished by implementing innovative technology that’s purpose-built to solve the challenges holding your organization back.PTC helps industrial companies across the value chain to achieve impressive results for themselves, their customers, and the world. Find your path to faster success - see why we’re consistently ranked as a leader for our proven technologies from Augmented Reality and IIoT to CAD and PLM.As a Senior Customer Success Manager I ensure customers are successful with their solution implementation and realize value quickly and consistently with their investment. I drive adoption, lock in renewals and identify potential expansion opportunities.

Applause harnesses the power of the world's largest community of vetted, digital professionals to create custom teams that provide you with a full suite of testing and feedback solutions. Our fully managed approach enables leading brands to get closer to their customers, increase development velocity and deliver high-quality digital experiences to their customersAs a Senior Customer Success Manager I collaborate with other departments, including Sales Operations and Delivery, to improve sales tools and the customer experience. Demonstrate products to potential clients and manage $2 million book of business.• Maintain a strong upsell and cross-sell growth target rate of 10% year-over-year by identifying short-term and long-range issues and recommending courses of action.• Sustain an 80% customer renewal rate by providing client support and problem solving for clients with installed software

Coached team of customer success managers in successful selling methods and encouraged cross-selling to drive revenue. Developed accurate revenue forecasts for Customer Success and Agency lines of business.• Team achieved Company Crown recognition for 3 consecutive quarters by increasing the upsell and cross-sell business by 20% and reducing churn rate.• Successfully mentored direct reports so 75% achieved President’s Club awards.

As a Regional Account Manager I delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base. Identified new prospects across various verticals including cold calling and social selling.• Recognized as a Presidents Club winner twice for sales achievements, including 125% quota achievement, and selected to be on the Emerging Leadership Council.• Utilized the appropriate sales techniques for the situation, including the Sandler Technique.

IT security products have become as complex as the networks they’re trying to secure. At Sophos we know that the solution to complexity is not more complexity. We tackle security challenges with clarity and confidence, knowing that simple security is better security.Our products allow you to secure every end point of your network, from laptops to virtual desktops and servers, to web and email traffic and mobile devices. What’s more, securing these devices is made possible through products that fit your precise needs. We ensure your network’s security by providing the one thing no one else can: Simplicity.As a Territory Account Manager I mentored new hires in effective sales strategies, as well as company culture. Created effective strategies to target new markets after researching and analyzing competitor behavior. Maintained a 90% renewal rate with existing customers.• Exceeded sales and customer retention goals by identifying prospect needs and developing appropriate responses along with information on suitable products and services.• Reached 150% annual quota of $1 million and inducted into the 2010 Achievers Club.Sophos is a 100% channel friendly company, so I worked with and educated our partner community on the Sophos sales process and products.

Worked within PTC’s Channel organization to improve our Value Added Resellers ability to sell and service our products, through the creation of programs and through better sales development. Facilitated the creation of a Financing program, to enable PTC’s customers to continue purchasing the necessary software to drive lean product development. Performed business analysis to determine trends and improve internal processes. Recruited new Value Added Resellers to PTC’s Enterprise Solutions Provider program, driving contract completion and sales development once recruited.

Established and maintained relationships with key employees within our existing customer base. Both up sold and cross sold within these accounts as well as performing customer service responsibilities. Maintained a high level of activity through prospecting new business opportunities, analyzing/understanding the internal business processes of existing and potential customers and supporting field reps within my assigned territory. Built and maintained revenue forecast; achieved and surpassed assigned revenue goals in addition to other expectations. Trained and developed inside sales representatives at PTC and also for our channel partners. Received 4 performance excellence awards.

• Provided small to mid sized businesses with an affordable option for advertising online through high visibility placement on nationally recognized business publications. Analyzed prospects current marketing strategy by looking at search engine placement and optimization and educated them on how integration with our product would increase visibility in front of the online audience. Generated leads via cold calling, using the Internet and trade publications as sources. Used S.P.I.N selling techniques to determine need and overcome objections. Consistently hit or exceeded assigned quota

Guided clients through the home refinancing process, by identifying their needs, then using the equity in their home to maximize their savings. Generated leads via cold calling, referrals and qualified inbound requests. Averaged over $1.5 million per month in volume generated. Consistently among the top performers. Assisted in the training of new employees.

Consistently surpassed assigned membership goals using S.P.I.N. selling (Situation, Problem, Implication, Needs Payoff) techniques. Initiated contact with prospective corporate and retail consumers via cold calling in regards to marketing and membership sales. Established rapport with current members to maximize membership retention and increase member referrals. Named Salesperson of the Year for 2002 in the New England Region.

Responsible for daily operation of a high volume restaurant/ bar. Increased guest satisfaction through proper training of employees, creating greater efficiency and higher sales. Increased revenue 15% per year during my employment. Controlled inventory and ordered products. Furnished courteous business service and created beneficial relationships with suppliers.