Gregory Whitaker Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Quincy, Ma, Us

Quincy, Ma, Us

o Lead and manage multiple projects simultaneously, ensuring they are completed on time, within scope, and within budget.o Develop detailed project plans, including schedules, budgets, and resource allocation.o Provide technical leadership and guidance to project teams.o Identify, assess, and mitigate technical risks throughout the project lifecycle.o Ensure that all technical requirements are met and that the final deliverable is of high quality.o Act as the primary point of contact for all project-related communications.o Provide regular updates to stakeholders on project status, issues, and risks.o Collaborate with cross-functional teams, including engineers, developers, sales, and customer service.o Continuously evaluate and improve project management processes and methodologies.o Implement best practices and standard operating procedures to enhance project efficiency and effectiveness.o Mentor and train junior project managers and team members.

Quincy, Ma, Us

*Relationship management in a technical setting also acting as an ambassador for the organization and the voice of the customer for the organization’s internal departments. * CSM are to provide customers with support, guidance, and knowledge resources that will facilitate the achievement of their business objectives through the utilization of the organization’s products and services. *Posses executive level communication skills that address internal and external issues related to the clients account. *Implement ITIL methodologies, data collection, and feedback mechanisms to identify and understand customer needs, assess account health, and aid in the development of programs, policies and procedures building team capabilities and capacity. *Establish collaborative relationships with business development, operations, and other customer-facing functions. * Work with PMs, Solutions Engineers, NetOps, Managed Svcs, the NOC , and Engineering teams to ensure a proper solution is being provided to the client's network and systems.*Specialize in resolving complex networking issues that involve analyzing data packets and troubleshooting networks *Expert in escalation management policies and procedures

Orlando, Florida, Us

IT Manager for a Geotechnical Engineering, construction materials testing and inspection Industry leader. Building code compliance, environmental services, and building envelope.Monitor and manage end-to-end delivery of programs and projects sponsored by one or more IT groups to scope, time and budget. Enforce standard methodologies, processes and tools. Provide leadership and direction to project team members.Provide resolve for technical issues and concerns, ensuring efficiency and client satisfaction. Big focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions for IT Analyst to support our staff members.Work with IT leaders across various departments on pilot projects, hardware upgrades, security concerns, application development, AD Automation, the new hire onboarding experience and more..Manager of the IT Service Desk ticketing system powered by Service Now (SNOW). Ensure vendor compliance on SLAs and request.Manage escalations and provide solutions for internal end users, Executive Management and IT Analysts across the country. Over 73 branch locations across 17 Organizations in the US roughly 2700 staff members.

Lake Mary, Florida, Us

Helpdesk Ticket Management Maintain high performing service desk supportMonitor, control and support service desk delivery; ensuring systems, methodologies andprocedures are in place and followed.Champion Service and Support in projects and developing a strong understanding ofprojects impacting your service area and ensuring service impact is minimized.Drive internal and third-party service review meetings covering performance, service.improvements, quality and processes

Lake Mary, Florida, Us

The Blueline Service Delivery Manager oversees a number of key functions within the IT department thatenable the delivery of a high-quality service to end users, and to ensure Service Desk Support andService Desk Delivery processes are in place to meet business needs. This positionrequires that you establish and manage expectations within the business and drivethe IT team to achieve those expectations to a high standard.

Lake Mary, Florida, Us

Provide Client support for hundreds of companies. We provide and support VoIP phones,and internet solutions for customers. We manage call routing, and operations such as auto attendant routing and recordings, manage voicemail box accounts, troubleshoot internet connectivity issues, VoIP call quality issues, we set up and manage company network infrastructure,configure and manage QOS devices and Cisco Switches upon installation etc.

Stamford , Ct, Us

Provided advanced technical support for Brighthouse Network customers. We supported everything on there wireless network from Printers, Smart Tv's, Home Security, Pcs,tablets, gaming consoles,etc. All while providing excellent customer service in a friendly manner.

Philadelphia, Pa, Us

Technical Support agent for Comcast Digital Voice, Cable,and High Speed Internet.

Glen Allen, Va, Us

DATA MIGRATION / Desktop Support / Deployment of PC Workstations Nov 2010- Dec 2010New office setup & deploymentImaged Windows 7 Laptops and Desktops for clientsCustomized User Specific Software for clientsDual Monitor Setup for all clientsDesktop Support / Network Troubleshooting Hardware Upgrades on Desktops & Laptops

Glen Allen, Va, Us

Client BBT Bank- Uninstalled Servers, Uninstall all Fiber Optic wiring, data migration to new location in Orlando,Fl

Jacksonville, Florida, Us

Provide technical assistance to computer system users.Answer questions or resolve computer problems for clients in person, via telephone or from remote location.Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.Maintaining relationships with client manager and third parties to ensure service levels are met.Provided Tier II and Tier III Technical Support.Imaged PC’s and servers using Altria and Drive Image Professional Software.Troubleshooted layer 2 & 3 issues, including 802.1q.

Jacksonville, Florida, Us

Provide technical assistance to computer system users.Provide assistance concerning the use of computer hardware and sofware, including printing, installation, word processing, electronic mail, and operation systems.

Jacksonville, Florida, Us

Provide technical assistance to computer system users.Answer questions or resolve computer problems for clients in person, via telephone or from remote location.Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.Maintaining relationships with client manager and third parties to ensure service levels are met.Provided Tier II and Tier III Technical Support.Imaged PC’s and servers using Altria and Drive Image Professional Software.Troubleshooted layer 2 & 3 issues, including 802.1q. Utilized REMEDY application to submit trouble calls to Help DeskHands on experience configuring Catalyst 2950/3750 SwitchesServers and Clients pc’s backup using Symantec VERITAS Backup Exec 10Responded to trouble tickets for computer hardware, software, printer and copier related issues.Completed necessary account maintenance on multiple servicing and default systems Ensured complete and efficient account service transactions within company policy and service level agreements. Tested, monitored, and troubleshooted a variety of platforms, operating systems, networks and applications using established procedures. Used monitoring tools and other sources to detect issues.Administration, maintenance, and monitoring of security firewalls, hubs, switches, routers, LAN/WANConducted Site Surveys

diagnostic of hardware and software, telephones, pagers, and cellular phones, and line-test devices in order to assist users in performing their functions and resolve user problems.

Certified Project Management Professional, Information Technology Project Management

Peplink Certified Engineer, Computer Systems Networking And Telecommunications

Certified, Computer Information Technology

Associates, Computer Informaion Technology