Manage and analyze projects to ensure alignment with business requirements and program governance, employing effective project management methodologies to optimize outcomes and adhere to organizational standards and objectivesFoster collaborative rapport with Project Managers and Delivery Leads to collaboratively manage project deliverables and outcomes, ensuring alignment with organizational goals and stakeholder expectationsAssess and update RAID log items within Jira to ensure timely resolution and actions, maintaining accurate documentation of risks, actions, issues, and decisions throughout the project lifecycle.

Established and nurtured collaborative relationships with Project Managers, Product Managers, and Scrum Masters, fostering a cohesive environment to support technology projects; ensured seamless project workflows by overseeing the review, approval, execution, and storage of required artifacts, utilizing Jira and the Project SharePoint site. This proactive approach contributed to efficient project management and successful project outcomesEnsured project compliance throughout the project life cycle by rigorously adhering to organizational processes and procedures. This diligence provided actionable insight into projects, enabling the identification and mitigation of project delays. Resulting in successful project outcomes achieved through careful adherence to established processesReviewed and approved 30 – 50 Technology Change Requests weekly utilizing Invanti and contributed to quarterly audits, ensuring compliance with program governance processes (PMLC/SDLC/Agile). Collaborated with cross-functional teams to identify and proactively address discrepancies, enhancing overall risk management strategies for successful project releases. Generated IT Change Management and Agile reporting metrics to enhance visibility into the change management pipeline, trends, and outcomes. This data-driven approach facilitated informed decision-making and contributed to the overall effectiveness of the change management processEffectively monitored and managed multiple projects simultaneously, collaborating closely with cross–functional teams across technology during the bank transition. The collaborative effort resulted in the timely completion of tasks within project timelines

Facilitated daily stand-up to promote team readiness and commitment to completing features and stories by the target date, guiding the team in adhering to Agile practicesPlanned, tracked, and prioritized work, enhancing communication between teams to monitor and report project status effectively utilizing JiraImplemented an automated email notification tool, fostering improved communication between application owners and business partners. This initiative resulted in a 50% reduction in the incident count, demonstrating a proactive approach to issue resolution, optimizing job processing timelines, ensuring adherence to service level agreements and overall operational efficiencyCollaborated with application owners and third-party vendors to ensure accurate completion of disaster recovery documentation per the TIAA Disaster Recovery process and proceduresPartnered with key internal stakeholders at all organizational levels during the facilitation and execution of the Enterprise-Wide Pre and Live Disaster Recovery exercises for critical business applications. Achieved a 100% success rate, with all 20 applications passing within Human Resources, Treasury, Finance, and Accounting Effectively communicated updates and comprehensive reports to leadership, partners, and key stakeholders at key milestones during exercise planning, execution, and post-closure. Demonstrated strong communication skills in ensuring transparency and facilitating informed decision-making throughout the exerciseFostered an empowering and energized team environment, emphasizing accountability, adaptability, and collaboration

Collected data from multiple sources and crafted presentations to present information comprehensively to senior management, enhancing transparency and visibilityConsistently fostered a continuous improvement environment, showcasing enhancement in communication with the business, application owners, and implementation teams. Resulting in clarity and transparency in supporting existing and new applicationsAnalyzed third-party vendors' disaster recovery documentation to identify gaps and proposed remediation to resolve outstanding action itemsAdministered disaster recovery questionnaires to third-party vendors' and ensured accountability, timeliness, and accuracy through diligent follow-upCollaborated with Business and Technical Continuity teams to create standard operating procedures to ensure documentation is standardized, executed, approved, and storedProvided coaching and guidance on business continuity, disaster recovery, and change management requirements and proceduresCompleted the TIAA Greenbelt project 'Production Readiness' to enhance project clarity, improving communication between project teams and production support during the transition process of applications from development to production. This resulted in a decrease in incidences, improving job processing timelines to meet application service level agreements by 80% successfullyDesigned and distributed communication plans for maintenance events to ensure staffing needs were met, mitigating job failures and incidenceMonitored and tracked maintenance events, incidents, and requests for service utilizing ServiceNow to ensure accountability, follow-up, and resolution

Organized project teams by assigning individual responsibilities, developed project schedules and determined resource requirements to ensure success utilizing ClarityAligned resources to support technical projects that impacted multiple areas, systems, and workflowsFacilitated meetings and prepared weekly progress reports communicating the project status with the project teams and managementDesigned project documentation balanced and effectively communicated scope, schedules, and budgets, and managed the needs of multiple stakeholders Generated weekly status reports that included project plans, goals, and progress for stakeholder and management

Effectively trained, motivated, mentored, and supervised 17 bank associates and consultants on-site and virtual, implementing treasury products, services, payments, and receivables. Monitored the execution process and project documentation for the assigned consultants to achieve project goalsDesigned and documented standard operating procedures to streamline and increase efficiency, productivity, and effectiveness during client migrations, conducted virtual training sessions, and customized onsite one-on-one training sessions, resulting in over 500 clients trained to manage treasury services, payments, and receivablesCollaborated in a high-profile transition, successfully converting hundreds of clients from the legacy Bank of America Direct Online Application to the Bank of America CashPro Online Application, demonstrating adaptability and promoting the seamless adoption of new technology.Independently resolved client escalations and collaborated with internal business partners and cross-functional teams to implement effective solutions, significantly enhancing the overall client experience. Successfully guided client lists of 50+ through multiple simultaneous initiatives and complex changes in treasury services, showcasing strong organizational and leadership skills to ensure seamless transitions and client satisfaction.Efficiently delivered project updates, organized information by creating folders, and generated comprehensive reports for team meetings, utilizing SharePoint to enhance collaboration and streamline communication